Infrastructure Support Technician Apprentice - 11511 CIVICA UK LIMITED

Currently seeking an ambitious individual for Infrastructure Support Technician Apprentice to assist the Hardware Support Team in providing and maintaining infrastructure support services for its internal and external customer base. The role will be focused on providing remote and telephone based support services.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Annual wage


  • Working week


    Total hours per week: 35.00

  • Apprenticeship duration

    15 months

  • Possible start date

    04 Oct 2017

  • Date posted

    19 May 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

This will cover all aspects of desktop, remote desktop and network support, with particular emphasis on Microsoft and Citrix technologies.

Main Duties
•    Provide first line help-desk support services and associated administrative tasks for Coldharbour’s hosted ‘cloud based’ application delivery platform
•    Respond to and support end users, across all areas of operating systems and hardware where covered by a valid Coldharbour maintenance agreement
•    Respond to relevant general IT system queries from internal company departments
•    Respond to incoming support calls in a quick and efficient manor and deal with customers in a polite and professional way
•    Be aware of, and adhere to, customer contractual obligations and service level agreements
•    Ensure that all procedures and routines comply with the requirements of the Company’s documented Quality System
•    Assist in maintaining internal documentation, procedures, guidance notes and training materials as necessary
•    Assist in monitoring the company’s proactive network and systems health management systems
•    Assist the application support teams with the installation of Coldharbour’s applications on customer and internal platforms. This will be following documented step by step install routines
•    Assist in setting up internal training equipment and systems as required
•    Assist with installing, configuring and supporting Coldharbour’s touch screen PC based time & attendance system
•    Undertake any other relevant duties as may reasonably be requested by the Hardware team

Requirements and prospects

Desired skills

•    Experience of Windows Operating Systems and Enthusiasm and Interest for IT is essential 
•    Excellent Communication, Organization and Interpersonal Skills
•    A good eye for detail
•    Commitment to customer care, flexible and willing to learn
•    Has a problem solving approach to issues and is self-motivated
•    Has a full Driving License as may be required to drive to sites.

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

Minimum GCSE Math & English (or equivalent) at Grade C or above

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

About the employer

Employer Description Operating in a climate of rising regulatory costs and downward pressure on fees is a significant challenge for private health care providers. Coldharbour, our specialist financial and care management software, will make it easier to meet this challenge, helping you reduce the cost of delivery, while enhancing workforce productivity and improving quality of care. Coldharbour is widely used across the UK’s private and independent residential, community, nursery and mental health care sectors.




Coldharbour Systems

Unit 25

Southfield Road, Southfield Road Trading Estate


BS48 1JJ

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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825

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Closing date: 30 Sep 2017