Teleticket Customer Service & Marketing Apprentice Skybreak

This exciting opportunity will provide an insight into the full day to day operation of an established Tour Operator. With the main focus of the apprenticeship on developing Aviation and Marketing skills. You will develop skills over a 2 year period. The Tour Operating element focuses on aviation skills and is dedicated to the Teleticket brand.

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Closing date: 17 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    35 hour week. 7 ½ hour days. 0900-1630 Monday-Friday.

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    20 Oct 2017

  • Date posted

    18 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Tour Operator Aviation

  • Respond to all customer service and operations email within the agreed timeframe Answer sales and customer service calls from agents/customers in line with Teleticket KPI’s
  • Assist with the loading of flight supply
  • Assist with xml and general system checks, including stock visibility to the trade
  • Assist  with updating the Teleticket website
  • Check supplier invoices against details loaded within the system
  • Assist sending passenger manifests to suppliers
  • General operational and administrational duties as required
  • Assist with price checks and comparisons, reporting details to your line manager
  • Assist with the day to day management of the flight inventory

PR & Marketing

  • Work with your line manager to assist in the planning and execution of charity events
  • Assist with compiling and the distribution of PR and marketing material, including guides and newsletters
  • Post regular and timely updates to the company social media pages
  • Assist with collating and reporting data to our agents and consortiums
  • Assist in the development of a CRM (Customer Relationship Management) system to create a client database and improve customer contact

Requirements and prospects

Desired skills

Will be well presented and committed to offering excellent customer service.  Well organized and able to work as part of a team.  Punctual and conscientious with a willingness to go the extra mile.  The Apprenticeship is 2 years and therefore must focus on developing their skills and successfully completing each year of the course. The Apprentice Agent will have a proactive approach and will strive to achieve the goals they are set.

Personal qualities

The successful applicant should have a passion for travel, confident and be able to work on their own initiative and as part of a small team.

Qualifications required


Future prospects

The apprentices that Airborne Representation Ltd have taken on have been successful in gaining a position within the Company and have developed their careers in the Travel Industry.

About the employer

Your Service Centre Gatwick, in partnership with Skybreak is an established customer service and sales centre based at Gatwick Airport’s north and south terminals for over 20 years. Working alongside Gatwick Airport and providing services for 80% of Gatwick’s airlines, tour operators and the general public, Skybreak specialise in looking after disrupted passenger’s and facilitating airline pre departure requirements including but not limited to; excess baggage, changes in flights, hotel and ground transport arrangements and general information and customer service.




22 High Street



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Training provider

Training on the job.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by N & B Training

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Closing date: 17 Oct 2017