Customer Service Apprentice AM ESTATES LIMITED

You will be employed as an apprentice at this business whilst also attending college in order to gain your apprenticeship qualification in Customer Services.

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Closing date: 24 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30-40 hrs - Days and Shifts TBC

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    25 Oct 2017

  • Date posted

    31 May 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

You will work four days a week at your business as a Customer Service Assistant, gaining your practical experience.You will then attend college once a week (for two terms/24 weeks) to gain your apprenticeship qualification.

As a Customer Service Apprentice, you’ll work at the front end of an employer’s business activities making sure that customers are dealt with in a positive, reliable and pleasant way:

  • By offering advice
  • Answering questions
  • Handling complaints

Requirements and prospects

Desired skills

  • Previous customer service experience is helpful, although not necessary
  • To properly assist customers, you’ll need clear and up-to-date knowledge of your organisations products and services
  • You’ll also need to be able to communicate with all sorts of people

Personal qualities

  • Attention to detail
  • Confident and polite phone manner
  • Good customer service skills
  • Good time keeping
  • Problem solver
  • Professionally presented and enthusiastic

Qualifications required

  • No qualifications are required for this apprenticeship
  • Functional skills are covered as part of the apprenticeship

Future prospects

Learners can use this qualification to go into various roles, most customer service apprentices work in retail, financial services, call centres, hospitality or sport and recreation. The advanced apprenticeship allows you to work your way up to Customer Relationship Manager, a Co-ordinator or a Team Leader. This qualification should give you transferable skills that will not limit you to one sector.

Things to consider

Working in a business can be busy and require you to manage multiple tasks at one time. You may be dealing with customer problems or complaints. You may have to complete tasks under tight time pressures.

About the employer

We’re fast becoming the most popular dessert parlour in the south of England, and we feel it is easy to see why! We pride ourselves on our authentic and freshly made gelato, and placing great emphasis on sourcing and using only the highest quality ingredients and spend large amounts of time and energy with our passionate gelatists making sure our gelato is hand crafted to perfection, Eaten by itself, coupled with another delicious dessert or with barista made coffee, using only the finest Arabica beans, our friendly gelatarias await you.




120 London Road



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Training provider

  • Advanced Apprenticeship in Customer Services 
  • You  can choose between day release, evening or Saturday classes
  • Apprenticeships are made up of the Certificate or Diploma plus Functional Skills in Maths, English and ICT

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Chiltern Training Ltd


Admissions Team 0118 9566995

Before you apply

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Closing date: 24 Oct 2017