Customer Service Assistant GK SIGNS & SCREENPRINT LIMITED

You will be situated on the reception area, meeting customers and answering in-coming calls. You will also maintain the company CRM and assist with ad-hoc sales enquires.

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Closing date: 21 Aug 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday – Friday 8:30 – 17:00 with half an hour for lunch

    Total hours per week: 38.50

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Sep 2017

  • Date posted

    17 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The key duties for this role will include:-

  • Man the reception area and answer in-coming calls
  • Make sure the company mailbox is kept up to date
  • Update and maintain the company CRM
  • Assisting with adhoc sales queries
  • Carry out appropriate updates to the company website and social media
  • Manage company diaries for our colleagues.
  • Work closely with other departments to ensure orders are met in full in a timely manner.
  • Assisting the Sales and Marketing Manager with market research and potential targets.

Requirements and prospects

Desired skills

  • Provide excellent customer service
  • Be motivated and driven
  • Good communication skills
  • Be enthusiastic and be willing to take on all aspects of the role
  • High degree of self-motivation
  • Be a team player

Personal qualities

  • Use own initiative
  • Able to work alone without assistance
  • Proactive approach
  • Diligent
  • Good at data entry processing
  • Dependable
  • Punctual
  • Good at teamwork
  • Organised

Qualifications required

Maths and English grade 9 to 4 (A to C) and ICT GCSE (or equivalent)

Future prospects

There is opportunity for the right applicant to continue to work with GK Signs and help the business grow.

Things to consider

You will be expected to turn your hand to quite a few varied tasks in this role but you will never be bored.

About the employer

GK Signs is a fast-growing company based in Exeter, servicing clients throughout the UK on a B2B basis. The company has doubled in size in the last two years and expects similar growth in the near future. We produce and manufacture signage at our production facility in Exeter and supply everything from signs, banners, vehicle wraps, vehicle livery for major brands, new home builder’s signage, estate agent boards to stickers. The company was formed just 6 years ago by a 16 year old young man with nothing but passion. Today, we are a national entity with a fantastic customer base, an ever-growing range of products and a strong team that deliver industry leading marketing solutions and customer service. We work with a wide variety of companies both large FTSE100 and small local businesses across the UK. The company is going through a strong growth period and we need hungry, dynamic individuals to be a part of our success story!




Hennock House

Alphin Brook Road

Marsh Barton Trading Estate



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Training provider

You will be trained in the workplace alongside your usual duties and you will be expected to attend college one day a week or on a block release basis.  

You will work towards achieving a level 2 apprenticeship in Customer Service including work based and knowledge components, an employee rights and responsibilities qualification, Personal Learning and Thinking Skills (PLTS) and if required Functional Skills.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Cornwall College Business



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Closing date: 21 Aug 2017