IT Apprentice - 11469 Transcendit Ltd

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

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Closing date: 31 Aug 2017

Apprenticeship summary

  • Weekly wage

    £160.00

  • Working week

    Monday-Friday, shifts TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    04 Sep 2017

  • Date posted

    16 May 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001230898

  • Positions

    1 available

  • Answering phones
  • Logging work requests (tickets on internal system)
  • Dealing with support requests; these are assigned to an appropriate member of the team
  • Updating internal systems with activities as and when work is being carried out

Carrying out ongoing daily tasks, these include but are not limited to:

  • Carrying out backups, resolving issues with anti-virus and system updates
  • Implementation and roll-out of specified changes across a customer base or internal systems
  • Assessment, review and feedback of work carried out to enable improvement of system process
  • Ongoing documentation of work
  • Learning how to administer and support it systems through a mix of independent and teamwork
  • Assisting with project work
  • Learning and researching system and technologies

Requirements and prospects

Desired skills

  • Good attention to detail
  • Motivated
  • Passion for learning
  • Team work
  • Excellent communication skills
  • Problem solving skills
  • Passion for technology

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above.

Future prospects

If you are working towards targets set by Transcendit IT there may be an offer full time employment or further studies for a level 4 qualification.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

This is an exceptional opportunity for a tech enthusiastic apprentice to be a part of Transcendit. The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for a refurbished computer, cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

Employer

Transcendit Ltd

Address

C10

Marquis Court

Team Valley Trading Estate

Gateshead

NE11 0RU

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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

QA LIMITED

Applications for this apprenticeship are being processed by QA Limited

Contact

apprenticeships@qa.com


Before you apply

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Closing date: 31 Aug 2017