Citroen Customer Service Advisor Apprentice Citroen U K Ltd

Citroen Customer Service Advisor- The job that drives the whole customer experience

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Closing date: today

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Mon - Fri. 9.00am to 5.00pm 40 Hours

    Total hours per week: 40.00

  • Apprenticeship duration

    2 years

  • Possible start date

    30 Aug 2017

  • Date posted

    11 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001227445

  • Positions

    1 available

Many people are great at communication and dealing with people but if you can do this in a fast moving and hectic environment as well, then a job in Customer Service as a Service Advisor may be the job for you. If that sounds like you, then read on for more detail about the Service Advisor role. It’s a vital job within the whole business because it’s concerned with making sure the customer is dealt with in a speedy and professional manner. If it is not done efficiently – and right first time - then the customer may not return for future business or buy another vehicle from the range. The Service Advisor role is all about understanding vehicle and customer needs, interpreting customer instructions and relaying this information to the service department. So the Service Advisor is the person everyone else in the workshop depends upon. Become a specialist What will you do? The main tasks as a Service Advisor are:

  • Advising your customers on vehicle needs, time for repair and booking loan vehicles,
  • Booking in vehicles,
  • Workshop loading and parts ordering,
  • Controlling and organising work for the workshop staff and parts department,
  • Customer vehicle handover,
  • After the work is done you will have to explain work carried out and the costs involved, 
  • Ordering parts for work to be done and needed for stock.

Service Advisor’s do not work directly on vehicles but they need a very good knowledge of them. They must be able to understand basic mechanical operation along with the ability to understand basic diagnostics. However, this is just the beginning. In fact, the job is a combination of administration, people-management and communications all within the same role. Most of this work is now done through extensive use of information technology in order to keep track of how vehicles are progressing through the dealership, how long the repair work is likely to take and preparing the car for delivery and handover. It also involves preparing the invoices. In many cases, the Service Advisor will be the only employee from the dealership that the customer deals with for service and repair of their vehicle.


Requirements and prospects

Desired skills

To be successful as a Service Advisor you need to be very well organised and be able to cope with a large amount of detailed information. You will need excellent communication skills and have the ability to pass on information in a detailed manner to customers and your colleagues. It is important to be comfortable with the use of information technology because that is where customer details are stored, along with the workshop management system. And although you will not work directly on vehicles, you will need to understand basic mechanical and electrical principals to play your part in the efficient repair and service of the customer’s vehicles.

Personal qualities

Good communication skills, reliable, honest and trustworthy with the desire to be hard working.

Qualifications required

Candidates MUST have a GCSE Grade C or Above in Maths & English Language (Equivalents Accepted)

Candidates who fail to state their GCSE Grades in Maths & English Language will be automatically unsuccessful

Future prospects

...And once you've started you will find that, as you become qualified and more experienced, there are plenty of opportunities to develop your career by moving into supervision and aftersales management. This means there's a world of opportunities ahead of you

Things to consider

*** Please Follow this Link and take the time to watch this short video before you send your application https://vimeo.com/65288900

About the employer

Peugeot Citroën DS Head Office.

Employer

Citroen U K Ltd

Address

Central Garage

Blackwater

Truro

TR4 8ET

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Training provider

Training delivered is on-the-job training by a visiting assessor for the Advanced Apprenticeship Framework which will include NVQ Level 2 & 3. This is supported with coaching and assessment in your normal working environment.

Apprenticeship framework

Customer Service

Training provider

Peugeot Citroen Apprenticeships

Applications for this apprenticeship are being processed by Citroen Uk Ltd

Contact

Jason Giblett


Other information

Telephone interviews may be held before you are invited to a 'face-to-face' interview. Please make sure you provide a valid telephone number on your application.

Candidates MUST NOT contact dealerships directly – For queries please email apprenticeships@mpsa.com

The National Minimum Wage (NMW) for Apprentices is £2.68 per hour from October 2013. This applies to 16-18 year old Apprentices and those aged over 19 in the first year of their Apprenticeship. For all other Apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to both time spent on the job plus time spent training.

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Closing date: today