Plant and Fleet Customer Support Apprentice 2017 - Sheffield, Yorkshire and Humber

Balfour Beatty Plc

You will provide effective, efficient coordination of works in customer focussed environments, taking calls from the public for the delivery of services for the Herefordshire public realm contract.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2017

Apprenticeship summary

Weekly wage

£149.85 - £260.85

Wages explained
The current National Minimum Wage rates are £4.05 an hour for 16 - 17 year olds, £5.60 an hour for 18 - 20 year olds and £7.05 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship(usually one day per week).

Working week

Monday - Friday 9am - 5pm

Total hours per week: 37.00

Apprenticeship duration

2 years

Possible start date

01 Sep 2017

Date posted

10 May 2017

Apprenticeship level

Intermediate Level Apprenticeship

Reference number


As a Plant and Fleet Customer Support Apprentice you will:

  • Receive and evaluate requests from site personnel for goods and services via Hire system, telephone, fax and email
  • Place of all plant hire orders with agreed and approved framework suppliers
  • Manage all requests for breakdowns of both internal and external plant items and log them with the appropriate supplier / internal workshop, using the call management system.
  • Follow up on all breakdowns, on hires and off-hires with suppliers / internal workshops and customers to make sure that the request is fulfilled in the agreed SLA.
  • Resolve any invoice / order queries given to them by the Hire Desk Manager
  • Always deliver exceptional customer service
  • Take ownership of any given task and complete by agreed deadline

Requirements and prospects

Desired skills

You will have:

  • Basic knowledge of MS packages
  • Be comfortable dealing with data and bespoke packages
  • You will have a have a friendly, flexible approach to your working day and a willingness to work with and support colleagues
  • You will have an enthusiastic, engaged attitude and eagerness to learn and develop personally and professionally
  • Order Placement experience in desirable 

Personal qualities

You are required to:

  • Be confident and willing to deal with people internally and externally of the business
  • Like to work in a diverse team
  • Quick to learn a wide range of activities
  • "Can do" attitude, keen, ask a lot of questions to build knowledge
  • Have attention to detail
  • Willing and flexible to cover hours

Qualifications required

For this position you will need:

A minimum of 3 A*-C GCSE Grades including Maths and English or equivalent coupled with an interest in Business Administration

Future prospects

We offer a competitive salary, flexible benefits package and travel allowance if applicable to the role. Your professional institution fees will be covered.

Things to consider

From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

About Balfour Beatty: We are the UK's largest construction and infrastructure business. Each day our projects change peoples lives and communities for the better. We built the famous London Aquatics Centre and you will find our mark in all kinds of infrastructure like our schools and hospitals, major roads, rail and power networks. Each year we seek the best apprentices to come and join our ever-changing business. Balfour Beatty is an equal opportunities employer and has been accredited with the Positive About Disabled People ("Two Ticks") symbol and are a member of Stonewall's Diversity Champions programme.


Balfour Beatty Plc

Training provider

You will receive:

  • Support from your mentor
  • On the job training
  • Opportunities to attend and complete many different courses at a local college or other venue
  • You will attend college on a day/block release basis to work towards your NVQ Level 3

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Balfour Beatty Plc


Other information

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.30 per hour (From October 1st 2016 this will be increasing by 3% to £3.40 per hour). This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

For more information visit:

Employer's Application Instructions

All applications must be submitted online.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2017