Customer Service Apprenticeship - Bannatyne Health Club Bannatyne's Health Club

The Bannatyne Health Club in York is now seeking an enthusiastic Customer Service Apprentice to join their friendly team and work towards their Customer Service Qualification! With Company benefits including full use of the health club facilities and discounts to products and services including their luxury spa treatments.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    40 hours a week, shift work including some weekend work

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    25 Sep 2017

  • Date posted

    10 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Working on the front of house within the Bannatyne Health Clubs is more than just a job; we are dedicated to our members and strive to find people who are passionate about exemplary customer service.

This is a fantastic opportunity for someone looking for a career with Bannatynes. They are offering a rotatory apprenticeship where you will gain experience in different teams across the Health Club such as the Café, Sales, Front of house and also within the gym. This would mean that at the end of the Apprenticeship you would be skilled in providing 5-star customer service within all sections and have transferable skills across all teams. 
During the 12 month Apprenticeship, if an opportunity was to become available within one of the departments that you have worked in then you will have the opportunity to apply for this internally.

You must be prepared to work a varied shift pattern in accordance with the business needs which may fluctuate from time to time - this will include some weekend work

Day to day duties:
- Meet and Greet Customers
- Retail and Up Selling
- Cash Handling
- Making client bookings face to face and via telephone using booking system in situ
- Understand the facilities and offers available within the Health club such as gym classes
- Interact with customers during shifts
- Any ad hoc tasks deemed appropriate for your ability and role

There is an opportunity to build rapport with our members and guests and demonstrate excellent customer service which is paramount to the success of the Bannatyne Health Club

Requirements and prospects

Desired skills

Successful Apprentices must be confident and approachable as you will be the first point of contact at the Health Club.

Personal qualities

You must be:
Dedicated to working towards your NVQ

Qualifications required

No previous qualifications required

Future prospects

On-going training and development encouraged by the employer which will give the applicant the opportunity to move on to a full time job.

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

On behalf of the team at Bannatyne's York, we would like to extend a very warm welcome to you.

We have a dedicated and experienced fitness team waiting to assist you in achieving your goals, whatever your current level of fitness. Whilst utilising the latest state of the art equipment the personal touch is never far away, with our individual programme system designed to assist and guide you at all times.


Bannatyne's Health Club


Unit 1a


YO26 6RL

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Training provider

Customer Service Practitioner Apprenticeship
Functional Skills in Maths and English

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Lifetime Training Ltd

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Sep 2017