Apprentice Telephone Collections Agent Advantis Credit Limited

Your main duties in this role will be to communicate with customers via inbound and outbound telephone calls utilising our call guide and call structure to maximise the collections.

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Closing date: 25 Nov 2017

Apprenticeship summary

  • Weekly wage

    £162.00 - £282.00

    Wages explained

    The current National Minimum Wage rates are £4.05 an hour for 16 - 17 year olds, £5.60 an hour for 18 - 20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship(usually one day per week).

  • Working week

    Monday to Saturday Rotating shift patterns 8.30am-7pm

    Total hours per week: 40.00

  • Apprenticeship duration

    52 weeks

  • Possible start date

    27 Nov 2017

  • Date posted

    15 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001225101

  • Positions

    5 available

Duties include:

  • Dealing with the public via telephone & email.
  • Receiving inbound calls and making outbound calls you will collect overdue debt on behalf of several large UK companies.

Working in a busy office environment.

Full training on customer service, negotiation, systems and compliance is provided.

This is an excellent personal development opportunity.

Due to our excellent collections performance and compliance record we are continuing to take on new clients.

As the business expands we continue to recruit new collectors each month.

We have a new training academy where you will be mentored for at least 5 weeks with extra support and training before you are placed in a team.

There is an open ended commission scheme designed to generate £5,400 per annum for on target performance.

Rotating shift pattern between 8.30am and 7.00pm Monday to Thursday, 8.30am and 6.00pm Friday and 1 in 4 Saturdays 8.30am until 12.30pm.


Requirements and prospects

Desired skills

Computer literate, strong attention to detail, ability to follow compliance regulations and guidelines.

Personal qualities

Excellent communication skills, resilient, targets driven, desire to succeed, willing to learn and implement coaching actions.

Qualifications required

GCSE English and Maths grade C and above or equivalent

Future prospects

To be able to progress to more specialist collection teams with longer term future prospects.

Things to consider

Customers can sometimes be upset or even angry at being contacted by a debt collection agency and you will need to be able to calm them down before proceeding with the call. Frequent objections to paying off debts need to be overcome. If you think you would not like sales then you will most probably wouldn't like collections.

About the employer

Advantis was formed in 2004 to provide value enhancing services as part of the debt recovery process for blue chip clients. Since then Advantis has established an excellent reputation for collections performance, compliance and customer service. Advantis has a clear vision for the future and a commitment to delivering excellence which will be achieved by continuing to recruit high quality individuals. The Company provides consumer and commercial debt recovery services to over 30 major blue chip clients including companies such as British Telecom, HM Revenues & Customs, EDF Energy, Virgin Media, British Gas, Talk Talk, npower, United Utilities and Vodafone.

Employer

Advantis Credit Limited

Address

Minton Hollins Building

Shelton Old Road

Stoke-on-Trent

ST4 7RY

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Training provider

Training to be provided on systems and procedures In Customer Service will be completed. Functional Skills. Technical Certificate. Employment Rights and Responsibilities.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

INTEC BUSINESS COLLEGES LIMITED

Applications for this apprenticeship are being processed by Intec Business Colleges

Contact

Terri Gamble 01788514265 terri.gamble@getoncourse.net


Other information

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

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Closing date: 25 Nov 2017