Customer Service Apprentice ESCAPE ASYLUM LTD

At Escape Asylum (City Centre) we are looking for an Apprentice to join the team as we open Leicester’s first game in which people are locked in rooms and then challenged to escape!

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Closing date: 01 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Wed - Sun shifts available between 9am-10pm (37.5 hrs per week) There will be some Saturday and Sundays working with a day off in the week.

    Total hours per week: 37.50

  • Apprenticeship duration

    18 months

  • Possible start date

    16 Oct 2017

  • Date posted

    09 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

As our Apprentice you will be part of the complete Escape Asylum experience.  Fancy being locked up and challenged to escape? You now can!

As our Apprentice you will have a busy and varied job role.

Duties include;

  • Meeting and greeting visitors to our business in a warm and friendly manner, ensuring that you brief them on our games clearly and patiently.
  • Taking bookings for our games over the phone or face-to-face.
  • Taking payments for our bookings using our payment system.
  • Keeping the venue and facilities clean and tidy at all times.
  • Providing help to market escape Asylum in the City Centre.
  • Promoting our services on Facebook, Twitter and Instagram.
  • Problem solving and forward thinking within our games to ensure any faults are fixed immediately to ensure customer satisfaction
  • As you develop in the role you will be given additional responsibilities and tasks to ensure you are always given the opportunity to grow with the company and develop within your job role.

Requirements and prospects

Desired skills

The successful candidate must be enthusiastic, have excellent communication skills, and be well organised and conscientious in their approach to work.  Demonstrate the ability to operate well in a busy team environment and respond positively when dealing with people over the telephone in a professional manner that reflects the values of our business.

Personal qualities

The successful candidate will be an enthusiastic, confident, outgoing, and willing to take advantage of this opportunity to develop a long term career within the industry

Qualifications required

English and Mathematics GCSE grade D or above / Functional Skills Level 1

Future prospects

Most employers working with Leicester College are keen to offer permanent employment to a reliable, hardworking individual based on their performance throughout their Apprenticeship. This role is offered as an apprenticeship and therefore comes with a full package of training. Future opportunities within the business are possible and will be dependent on opportunity and performance.

Things to consider

As of the 1st April 2017 the Apprentice NMW is £3.50 per hour. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. Interview, closing date possible start dates are only a guideline as interviews for this position will be held on an ongoing basis, therefore the start date could alter as the vacancy will close as soon as a successful candidate is selected. Applications will only be accepted through the Apprenticeship online system not directly through the employer.

About the employer

At Escape Asylum we provide exit games in our new City Centre location. An exit game is a real life escape game experience. Teams are locked in a themed room for 60 minutes and must find keys, look for clues and solve puzzles to escape.




14 St. Martins Square



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Training provider

  • Diploma in Customer Service (Level 2)
  • Certificate in Principles of Customer Service
  • Numeracy & literacy Level 1 - exemptions may apply    

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Leicester College


Apprentice Team 01162295509

Before you apply

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Closing date: 01 Oct 2017