An exciting opportunity has become available to work with an award-winning and an industry-leading food service supply company. If you are enthusiastic, have a great personality, want to grow and learn with a professional business and have excellent communication skills then apply now!

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Mon-Fri, 9am to 5pm

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    02 Oct 2017

  • Date posted

    08 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

We are looking for an enthusiastic and motivated Customer Service Apprentice to join an industry-leading food service supply company.  


If you’re bright, positive and professional and an intelligent and articulate individual this role is the right role for you. You’ll need to be confident within yourself and take control and ownership of your duties. This is an excellent role if you’re looking to launch your career with a professional, well-established business.


The successful applicant will have a genuine opportunity to develop a long-term career with this business gaining key skills within a business environment. The business has successfully developed apprentices in the past that are now highly-valued members of their team.


You would be joining a unique company with a very customer-centric approach, and this is a hands-on role, in a very proactive team. You need to be confident in dealing with people, enjoy multitasking and problem-solving, and have good PC skills.


General Duties & Responsibilities Include:

  • Handling incoming calls / emails
  • Diary management
  • Promotion of goods and services
  • Filing and document management
  • Document validation to ensure works are completed effectively
  • Purchase ordering/admin support
  • Sales order processing
  • Liaising with onsite/offsite staff
  • Provide online support
  • Social Media interaction


The successful candidate will have the following skills:

  • Strong verbal and written communication with a self-assured personality
  • A passion to deliver first-class customer service
  • Strong knowledge of MS Office
  • Minimum Grade C for GCSE English and Maths (or equivalent)
  • An excellent and confident telephone manner
  • Have an outwardly positive and passionate demeanour
  • A great eye for detail and excellent organisational skills
  • A helpful and willing attitude with a determination to succeed and excel


Benefits include:

  • 25 days annual leave (plus bank holidays)
  • Full training provided
  • Opportunity to progress within the company
  • Achieve nationally recognised qualifications

Requirements and prospects

Desired skills

  • Strong verbal and written communication with a self-assured personality
  • Strong knowledge of MS Office
  • An excellent and confident telephone manner
  • A great attention for detail and excellent organisational skills

Personal qualities

  • Have an outwardly positive and passionate demeanour
  • The ability to maintain the honesty and integrity of the firm
  • Team player
  • Ability to take follow instructions accurately
  • Punctual

Qualifications required

Minimum Grade C for GCSE English and Maths (or equivalent).

Future prospects

Successful candidates will be able to progress to a permanent role within the business after completing their apprenticeship.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

At Bidfood, our mission is to deliver service excellence, making life easier and helping our customers to grow. Therefore, everything we do has the customer at heart, and is led by research and insights, be it into food trends supporting us to keep a step ahead of the curve, or into the latest technological advances allowing us to continuously develop our service offering. All of this is underpinned with a huge range of great quality food, drink and catering supplies, offering you a wide choice across both own brand and supplier branded products. Fundamental to making Bidfood a great company to do business with, and, importantly, to work for, is our talented team of people who dedicate themselves day in, day out to providing customers, suppliers and industry colleagues with the support and engagement that ensures our continued success. Our teams also take our commitment to challenges shared by the industry very seriously, and this led to the launch, in 2015, of our CSER initiative plate2planet which provides a forum for advice, debate and innovation amongst caterers, suppliers and industry bodies.




Langley Road South


M6 6TZ

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Training provider

  • Full Customer Service Apprenticeship incorporating NVQ at Level 2, where evidence will be gathered to build a portfolio showing your competency within the role.
  • Functional Skills to include Maths, English and IT (depending on award and previous qualifications) where a tested part will be completed. 
  • Complete a Technical Certificate to underpin your knowledge of working in the sector, this also comes with a tested part.
  • Full on the job training will also be provided by the employer as well as further training opportunities.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by THE RECALVI ENTERPRISE LTD


Waqar Hussain 0161 804 0211

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Closing date: 29 Sep 2017