IT Support Apprentice - 13319 The Phone Co-Op

While other businesses focus on the pursuit of profits at all costs, we think about our impact on the world and how we can make it a better place while still giving our customers the best possible service.

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Closing date: 01 Sep 2017

Apprenticeship summary

  • Annual wage


  • Working week


    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    03 Sep 2017

  • Date posted

    05 May 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

You’ll be busy from day one, helping with the day-to-day administration of the Help Desk and supporting our users. 
As you receive more training, becoming more experienced and knowledgeable, you will take on more of these duties:
•    Communicating with individuals across a business (Experience or knowledge of these would be a bonus)
•    Managing IT issues from diagnosis to fix, keeping staff informed about progress and any alternatives to keep them working 
•    Troubleshooting issues - to find out cause and propose fixes 
•    Escalating faults to other members of the team or our suppliers to get solutions 
•    Maintaining IT security 
•    Daily checks to catch and prevent problems 
•    Helping to create and maintain documentation for processes and procedures, and following the processes set down by others 
•    Setting up new computers and accounts for users 
•    Installing, upgrading and configuring software 
•    Maintaining our spare stock levels so we are quick to respond 
•    Providing technical support and advice to users 
•    Running small projects to improve our IT services

Requirements and prospects

Desired skills

We are looking for an individual to join our IT team – keen to learn how to create and sustain excellent IT services for our staff and customers. 
Ideal candidates will be interested in, or have experience of: 
•    Working with Windows desktop and laptops 
•    Methodical working, ability to create and follow instructions 
•    Understanding and solving users’ problems 
•    Able to work with complex systems 
•    Able to work under pressure 
•    IT software or hardware 
•    Windows servers or Linux computers 
•    Phone systems, websites and networks 
•    Good communication skills - both written and verbal
•    Ability to work on your own initiative as well as part of a team
•    Enthusiastic and quick learner

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

GCSE Grade A-C English & Maths – or equivalent

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

Other Important Information/Benefits • This Apprentice role is offering a salary while training of £16,477.50 in the first year post certification. In addition, you will receive 11% pension contribution • Instead of setting out a fixed training plan now, we will develop the training plan with you (depending on your starting skills), tailoring it to your style of learning as time goes on • Based in Chipping Norton and working within a fantastic team, the hours will include occasional evenings and weekend work

About the employer

Employer Description Here, we are committed to providing outstanding service, and aim to reflect our customers' values in the way we run the business. Based in Chipping Norton and Manchester, we are the only phone and broadband provider in the UK owned and democratically controlled by its customers. We have a different way of doing business.


The Phone Co-Op


5 Elmsfield Industrial Estate

Worcester Road

Chipping Norton


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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited


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Closing date: 01 Sep 2017