Apprentice Support Worker CREATIVE SUPPORT LIMITED

To provide and play an active role in meeting the support needs of learning disabled adults in line with personal support plan. Ensure a high quality of service in line with individuals expressed needs, one which promotes independence, choice and inclusion

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Closing date: 23 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    37.5 hours per week, flexible on a rota basis which include evenings, nights, weekends and bank holidays

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    30 Oct 2017

  • Date posted

    04 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Main Duties

  • To develop and sustain warm and trusting relationships with service users.
  • To promote the self-esteem, happiness and emotional health of service users.
  • To offer unconditional positive regard to service users, to respect right to privacy and to ensure that their dignity is maintained at all times.
  • To encourage and support service users to express their needs, views and concerns. To enable service users make choices and decisions and to participate as fully as possible in planning and decision-making processes. To enable people to contribute actively to decisions regarding their own care, support and activities through verbal and non-verbal communication methods which are tailored to their individual needs
  • To respect and promote the rights and entitlements of people with a learning disability and to enable them to participate as fully as possible in their communities and to maintain community connections.
  • To carry out the role of key worker and to enable service users to achieve their goals and dreams by working alongside them to develop and implement within their person centred plans. To be responsive to changing needs and preferences.
  • To support service users in maintaining the safety, security, cleanliness and comfort of their homes. To support service users in understanding and adhering to the terms and conditions of their tenancy agreement and in enjoying the rights and responsibilities of being a tenant
  • To enable service users to become as independent as possible and to grow in confidence, competence and personal effectiveness in the following areas:
    • Social skills/relationships
    • Personal care & hygiene
    • Daily living skills
    • Managing money
    • Using community resources and facilities
    • Social, leisure and work activities
    • Self organisation and coping abilities
    • Personal safety
  • To achieve this through the provision of practical assistance, support, therapeutic recreation and education sessions, teaching, advice, role modelling, encouragement and positive feedback.
  • To support service users in claiming their full benefit entitlement, budgeting and managing their personal finances as independently as possible to support their chosen lifestyle.
  • To provide respectful personal care in accordance with the needs, wishes and preferred routines outlined in the individual’s personal support plans
  • To support people to enjoy a wide range of activities within the home and community which meets their needs. To support service users in developing a socially valued lifestyle which includes a varied range of culturally and age appropriate experiences, building on the strengths, interests and aspirations of the service user.  To enable people to access social, leisure, work and educational opportunities.
  • To ensure that service users receive all necessary advice, care and regular health checks to ensure their physical health and well being. To promote nutrition, relaxation, exercise and a healthy lifestyle. To observe and monitor the service users’ emotional and physical well being and to inform the Registered Manager, families and other agencies of any concerns or significant changes in their needs, behaviour and circumstances.
  • To offer positive behaviour support to individuals who express their frustrations and needs through challenging behaviour by using appropriate strategies, management protocols and guidelines agreed with the multi-disciplinary team. 
  • To work closely with the families of service users and other professionals involved in their care and support to provide coordinated services to meet the needs of the individuals. To encourage and support connections with families and friends. To positively and respectfully communicate with families and other professionals at all times.
  • To follow the guidance and risk management strategies outlined in the individual’s risk management plan. To work in a safe and responsible manner to safeguard vulnerable service users from harm whilst ensuring they are able to make choices, enjoy new experiences and live a full life.
  • To ensure that vulnerable adults and children are safeguarded from harm. To comply with Creative Support and Council’s safeguarding policy and procedures and to report any concerns regarding vulnerable adults or children with immediate effect to the Council, the Registered Manager and the Duty/On Call Manager.
  • To assist service users in the administration and monitoring of prescribed medication in accordance with the Scheme’s Medication Policy.
  • To take appropriate action in the event of unforeseen incidents and emergencies, ensuring that the Registered Manager is informed promptly.
  • To follow health and safety guidelines carefully and to alert the Registered Manager immediately of any concerns in relation to Health and Safety issues.
  • To contribute to project records and individual case files.
  • To carry out and record all financial transactions involving service users within agency guidelines.
  • To carry out general administrative duties, housing management tasks and services as required.
  • To contribute to person centred reviews, through the provision of verbal and written reports and by attending Support Planning meetings.
  • All employees should be aware that due to the nature of work Creative Support undertakes there is a requirement to support service users with daily living skills and individual activities which will include moving and handling and may involve supporting people with personal care needs.
  • You may be required to carry out domestic tasks which could include assisting service users with their washing, ironing and general cleaning tasks as required.
  • You will be required to attend your shift on time and ensure that you are fully rested prior to undertaking your waking night shift. You will be required to stay fully awake at all times for the duration of your shift.


  • To notify Line Manager of planned whereabouts and to submit accurate timesheets weekly.
  • To provide regular verbal and written reports to colleagues.
  • To accept support, supervision and guidance from senior colleagues.
  • To carry out all work in a manner consistent with the aims of the project and the service principles adopted by Creative Support.
  • To maintain confidentiality at all times, in accordance with the agreed policy.
  • To identify training needs in discussion with Line Manager and to attend training events and courses as required.
  • To observe any written policies, procedures and guidelines for good practice agreed by Creative Support.
  • To take on the role of shift co-ordinator when required.
  • All employees should be aware that due to the nature of work Creative Support undertakes there is a requirement to support service users with daily living skills and individual activities which will include moving and handling and may involve supporting people with personal care needs
  • Any other duties as required.

Requirements and prospects

Desired skills

  • Ability to demonstrate unconditional positive regard and a warm, respectful and person centred approach 
  • Ability to engage with service users, to develop and sustain warm and trusting relationships
  • Ability to demonstrate basic insight and understanding into the needs of people with learning disabilities 
  • Good verbal and written communication skills with the ability to tailor these to the needs of the preferences of the individuals
  • Ability to work constructively and co-operatively as part of a team and to demonstrate self-motivation and initiative
  • Ability to enable people to enjoy developmental opportunities without being exposed to unacceptable risks
  • Understanding of the person centred aims and principles of Creative Support and ability to put these into practice
  • Ability to maintain professional boundaries, to liaise in a professional manner with others
  • Ability to demonstrate respect for difference and diversity.
  • Ability to provide emotional and practical support with all aspects of everyday lives.
  • Willingness and ability to work flexibly to meet the needs of the individuals and the service
  • Willingness to attend training courses and events
  • Willingness to accept feedback and guidance to reflect on practice and to be accountable to service users, colleagues and managers
  • Good general level of education
  • Capable of the physical aspects of the role

Personal qualities

  • Friendly.
  • Personable.

Qualifications required

  • GCSE Grade D or above in English and Maths or equivalent

Future prospects

Apprentice post with opportunity for professional development within the field of Learning disability support.

Things to consider

Due to the nature of the role and working shift patterns- you will need to be over 18 to carry out this role. Working in service users homes in Trafford based locations covering: - Sale - Altrincham - Stretford - Urmston - Flixton 18 & 19 year age group - £6.00 per hour 20 year age group - £6.70 21-24+ year age group (non graduates) £7.00 Wages are paid monthly. Full time hours are 37.5 hours per week. Hours to be worked flexibly on a rota which will include evenings, nights, weekends and bank holidays according to the needs of the service. This post does not include day release.

About the employer

Creative Support is a high quality provider of person centred social care services for people with learning disabilities, mental health and other needs. We support our service users we provide a range of services to meet their differing needs, including supported living, supported housing, residential care, community and home support, floating support, extra-care and day services. We also work with people who have a wide spectrum of needs, ranging from those who require short term support to regain their independence to people with complex needs who require intensive support to enjoy a good quality of life.




Flat 3

The Willows

21 Washway Road


M33 7AD

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Training provider

  • NVQ (level 2)  in Health and Social Care
  • Functional Skills (if required)
  • Employment Rights and Responsibilities
  • Technical Certificate

Apprenticeship framework

Health and Social Care

Training provider


Applications for this apprenticeship are being processed by Trafford College


Katrina O'Brien 0161 886 7461

Before you apply

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Closing date: 23 Oct 2017