Guest Experience Apprentice Mapeleaf Middlewick Cottages

Middlewick Holiday Cottages are currently looking for an Guest Experience Apprentice to join their team in Glastonbury, Somerset

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Closing date: 25 Aug 2017

Apprenticeship summary

  • Weekly wage

    £121.50 - £211.50

    Wages explained

    The current National Minimum Wage rates are £4.05 an hour for 16 - 17 year olds, £5.60 an hour for 18 - 20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship(usually one day per week).

  • Working week

    30 hours over 7 Days

    Total hours per week: 30.00

  • Apprenticeship duration

    18 months

  • Possible start date

    04 Sep 2017

  • Date posted

    03 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Middlewick are currently looking for a Guest Experience Apprentice to join their expanding team.  The successful candidate will be the main person to ensure an exceptional and personalised experience for guests staying at Middlewick.  This role will be working alongside housekeepers and reception desk to help in the day to day running of the business.

Duties will include:

  • Answering the phone
  • Taking guests to their accommodation
  • Enquiries
  • Supporting the Farm shop
  • Assisting with guest requirements
  • Housekeeping assistance
  • Quality check of grounds and public areas
  • FOH help
  • Driver/local


Requirements and prospects

Desired skills

  • Competent computer skills. Especcially with use of Microsoft Office packes and Social Media
  • A general interest in Hospitality will be expected, as will be a willingness to learn

Personal qualities

  • Friendly
  • Outgoing
  • Organised and willing to get involved 
  • No two days are the same so it is required for the candidate to be adapable and flexible

Qualifications required

No previous qualifications are required however, strong secondary education would be beneficial. 

Future prospects

Subject to satisfactory progress/performance a permanent position may be available on completion of the apprenticeship. There is also the possibility of progression to a Level 3 qualification.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

The Middlewick is a resort in Glastonbury with 11 holiday stone cottages and barn conversions, 2 log cabins, 3 'glamping' E-dens and a Shepherds Hut. Set within 16 acres of farmland, orchards and paddocks with an Indoor Swimming Pool and Steam Room. With stunning views of Glastonbury Tor and the Mendip Hills.


Mapeleaf Middlewick Cottages


Middlewick Cottage




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Training provider

  • Level 2 Hospitality Apprenticeship
  • Maths, English and ICT Functional Skills (If necessary) 
  • ERR
  • PLTS

Apprenticeship framework


Training provider


Applications for this apprenticeship are being processed by Strode College

Before you apply

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Closing date: 25 Aug 2017