IT Support Apprentice MTS Ltd

MTS are looking for an ambiguous hardworking apprentice to join their well established business

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Sep 2017

Apprenticeship summary

  • Weekly wage

    £129.50

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    37 hrs p/wk Mon-Fri 8:30am-5pm(exc bank holidays)

    Total hours per week: 37.00

  • Apprenticeship duration

    12 months

  • Possible start date

    26 Sep 2017

  • Date posted

    15 Sep 2016

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC091003508

  • Positions

    2 available

The IT technician apprenticeship role will include but not limited to:

  • Work with clients to understand details of faults
  • Resolving faults and explaining to the client the work you have carried out
  • Fixing and maintaining equipment such as printers, laptops, PC's and tablets
  • Assisting with system upgrades and setting up new devices
  • Recording problems within CRM systems so that task histories can be reviewed
  • Provide excellent customer service
  • Identify the need for system and equipment updates
  • To co-ordinate and provide prioritised technical support and advice to clients
  • To assist in the design, implementation and configuration of IT systems at client sites
  • To ensure adequate arrangements are in place for the security of data, systems and hardware
  • To respond without delay to clients IT needs and issues
  • To successfully complete relevant college training and demonstrate a commitment to continuous development
  • To demonstrate a willingness to work flexibly sometimes outside of core hours, in response to service demands
  • To manage time effectively and achieve targets and deadlines
  • To maintain an awareness of new and innovative technologies
  • To perform such other tasks as may reasonably be required by the company Directors
  • To carry out all duties in accordance with the company Equal Opportunities Policy

Requirements and prospects

Desired skills

You will need to be able to demonstrate both written and verbal communication skills as well as strong IT skills and problem solving.

Personal qualities

A keen interest in the information technology industry, with a willingness to learn and a can do attitude.

Qualifications required

A* - D Maths, English and ICT GCSE (or equivalent ) desirable but not essential. Candidate will be required to meet minimum levels of requirement through computer based assessments.

Future prospects

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship

Things to consider

Candidate must be available to start immediately. Candidate must be able to travel to the workplace according to working hours.

About the employer

MTS is the fastest growing IT service provider for both schools and business in the East Midlands. They offer solutions and support which truly fulfil the needs of our customers.

Employer

MTS Ltd

Address

2 Richard Iii Road

Leicester

LE3 5QT

You must have JavaScript enabled to view a map of the location


Training provider

Intermediate Apprenticeship in information and Communications Technology - 12 months • Diploma in ICT Professional Competence - Level 2 • Award in ICT Systems and Principles - Level 2 • Functional Skills English, Maths and ICT Level 1 This apprenticeship is work based learning therefore most of the time you will be working at the employer's address. Depending on your training you will only need to attend college in Nottingham for initial assessments, enrolment and a few other rare occasions

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

CENTRAL COLLEGE NOTTINGHAM

Applications for this apprenticeship are being processed by Central College Nottingham

Contact

Jenni Walker


Other information

The current National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. * Please note that anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours on advert will be amended accordingly to fall in line with the legislation * * Please note if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early* This apprenticeship is work based learning therefore most of the time you will be working at the employer's address. Depending on your training you will only need to attend college in Nottingham for initial assessments, enrolment and a few other rare occasions

Employer's Application Instructions

Please click on the link provided to apply. If you require assistance with applying for this Apprenticeship please contact us on 0115 9457260 or email on business@centralnottingham.ac.uk


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Sep 2017