Apprentice Receptionist Trinity Court Surgery

There is a vacancy for an Apprentice Receptionist at Surgery in Stratford upon Avon. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health.

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Closing date: 10 Sep 2017

Apprenticeship summary

  • Weekly wage

    £129.50

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    37h Mon- Fri 8.45– 5pm

    Total hours per week: 37.00

  • Apprenticeship duration

    53 weeks

  • Possible start date

    11 Sep 2017

  • Date posted

    20 Apr 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001213432

  • Positions

    1 available

There is a vacancy for an Apprentice Receptionist at a GP Surgery in Stratford upon Avon. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career then this job is for you!

 Duties include;

  • Managing patient requests in person, on the phone and via written communication
  • Booking, amending, rescheduling and cancelling patient appointments
  • Distributing prescriptions
  • Action patient care follow- up arrangements as per clinicians instructions
  • Advising patients of chargeable services and processing payments
  • Providing patients with information about the Practice Services
  • General housekeeping of reception and waiting areas
  • Arranging transport and home visits
  • Managing medical records recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order.
  • Maintaining and updating the practice patient database.
  • Ensuring confidentiality and data protection is observed at all times.

Training to be provided:

At level 2/3 City & Guilds Diploma In Customer Service Practitioner

Level 1 / 2 Functional Skills in Math,  English & ICT

Employee Rights and Responsibilities

Personal Learning and Thinking Skills

End Point Assessment


Requirements and prospects

Desired skills

  • Good communication skills, both written and verbal
  • Task driven
  • Confident
  • Attention to detail
  • Hard working
  • Articulate and willing to work in a team
  • Personal motivation

Personal qualities

  • Honest
  • Reliable
  • Approachable
  • Empathetic
  • Assertive

Qualifications required

Good interpersonal skills – Positive engagement, building relationships, questioning and listening skills

Good written and verbal communication skills

Demonstration of patience, empathy and problem solving skills, when dealing with conflict

Future prospects

Having gained a years worth of work experience and a qualification as a Customer Service Practitioner, you would be able to work as a Receptionist in the Primary Care sector or in another similar setting.

Things to consider

Can you get there within a reasonable time and cost? Have you got the skills and qualities to deal with patients and communicate effectively?

About the employer

This is a busy GP Practice serving the local community of Stratford upon Avon. Providing healthcare and preventative treatments. Ensuring each patients individual needs and experience are our first consideration and at the heart of everything that we do.

Employer

Trinity Court Surgery

Address

Stratford Healthcare

Arden Street

Stratford-upon-Avon

CV37 6HJ

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Training provider

You will have on the job training within the organisation, and have an assigned Assessor who will provide you with additional training sessions and assessments to gain the Customer Service Practioner Qualification. You will have an eportfolio to work through and gather evidence during your role as a receptionist at Trinity Court Surgery.

The qualification will include:-

  • Knowing your customer
  • Understanding the organisation
  • Meeting the regulations and legislation
  • System and resources
  • Your role and responsibility
  • Customer Experience

Product and Service Knowledge

You will also be required to pass:-

Functional Skills Maths Level 1/2

Functional Skills Enhglish Level 1/2

If you have not already achieved a GSCE Grade C or equivalent in the above Functional Skills qualifications.

This qualification is assessed at the end point and is broken down into apprentice showcase, professional discussion and observation.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

LIGA (UK) LTD

Applications for this apprenticeship are being processed by LIGA (UK) LTD

Contact

Helena Jacinto 0845 177 1880


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Closing date: 10 Sep 2017