Apprentice 1st Line Hardware/ Software Support Point Four Group Ltd

Product support is a highly valued department within any IT provider. Strong customer service skills and technical knowledge is paramount to ensure business levels are maintained and that systems operate with minimal chance of system crash and slow response.

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Closing date: 31 Aug 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Typical hours are 8am to 4.20 pm /11am to 7pm/ 12 noon to 8pm Includes weekends on a rota basis

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    11 Sep 2017

  • Date posted

    11 Apr 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • As an apprentice 1ST Line support technician, you will develop skills and knowledge to enable you to support a range of customers with IT queries and faults.
  • You will gain full knowledge of the hardware and software used within retail environments to enable you to resolve issues quickly and effectively.
  • This role is ideal for candidates that have a passion for solving technical issues and are able to relate to people quickly.
  • Ideally to you will have gained awareness/ knowledge of IT in general and be seeking an opportunity to develop skills and knowledge further.
  • This is working in a support centre environment and so strong telephone communication skills are a must.
  • An ability to resolve issues through logical thinking is also a desired trait.

The employer has an excellent record of training and developing apprentices and are able to offer permanent prospects for dedicated candidates.

Requirements and prospects

Desired skills

  • Strong IT awareness.

Personal qualities

  • Excellent communication skills.

Qualifications required

  • Ideally a minimum 4 GCSE’s C and above including Maths, English and ICT (or equivalents).


Future prospects

Full permanent prospects.

Things to consider

It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

Point 4 has been at the forefront of IT solutions for the retail industry for over 25 years. As well as developing and installing hardware / software , Point 4 take pride in their customer service support to all their clients. The support team are effectively trained to give full product support, technical guidance and identify faults for repair.


Point Four Group Ltd


2 Nottingham South & Wilford Industrial Estate


NG11 7EP

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Training provider

  • Throughout the duration of your Apprenticeship, you will be required to attend the 3aaa Technology Academy in Nottingham for up to 12 weeks on a block release basis for structured training.
  • The remainder of your training will be completed in the workplace with your employer.
  • You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals.

The qualifications consist of:

  • Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
  • L3 Diploma in ICT Professional Competence
  • L3 Extended Diploma in ICT Systems and Principles
  • Level 2 Functional Skills English, Maths, ICT (if applicable)

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by Aspire Achieve Advance Ltd.


Before you apply

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Closing date: 31 Aug 2017