Customer Service Apprenticeship - Level 2 Andrea Rose Bradley

Customer Service – working for a small family run business

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Flexible hours between 10am and 6pm. These to include college hours : 20

    Total hours per week: 20.00

  • Apprenticeship duration

    18 months

  • Possible start date

    10 Oct 2017

  • Date posted

    10 Apr 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Hospitality/customer service , duties to include:

  • Customer and guest relations  
  • Check in /out  
  • Processing bookings by phone emails etc
  • Updating systems and diaries
  • Guest information  
  • General housekeeping duties maintaining clean and tidy work space
  • Maintaining high standards of hospitality for all guest accommodation  
  • Stock checks ,
  • Replacing essential items
  • Updating social media
  • Promotions

This is an extremely varied role working for a small family run business offering holiday cottage accommodation/business suites /pop up events / team meeting/building opportunities bespoke events alongside a small certified camping and caravan site .

Apprentices must show commitment to the following:

  • To achieve apprentice framework (Key Skills, NVQ and Technical Certificate) within the specified time frame
  • Attend the apprenticeship induction programme
  • Attend all of the training sessions for the programme whenever necessary
  • Undertake any other required development work as part of the apprenticeship programme as requested
  • Any other duties as deemed appropriate by senior staff.

Apprenticeship start throughout the year and are open to any age of candidate.

It is important that qualifications are listed on your application no matter what the grade, as your application is sifted and sent to the employer based on meeting the Employers Vacancy Criteria.

Please log into NAS  (National Apprenticeship Service) on a regular basis and look at the “Read Feedback” section against each individual application

Requirements and prospects

Desired skills

  • Organisational skills
  • Ability to manage and prioritise tasks
  • Effectively use interpersonal and communication skills
  • Good IT skills
  • Excellent organisational skills
  • Be reliable and supportive to other departments within the company
  • Good communication skills
  • Maintain an  work schedule
  • Use creativity and independent thought to resolve issues

Personal qualities

  • Friendly, approachable manner.
  • Good communicator.
  • Good telephone skills
  • Able to organise own work load
  • Attention to detail
  • Punctual & presentable
  • Friendly & outgoing
  • Willingness to acquire and develop new skills/qualifications if/ when necessary
  • Willingness to listen and learn
  • Confident telephone manner
  • Multi tasker, polite, able to follow instructions but also show initiative
  • Polite
  • Excellent time keeping
  • Able to work on own initiative

Qualifications required

  • Two GCSEs at grade A*-C (or equivalent)
  • Knowledge of Microsoft programmes, Excel, Word and Outlook

Future prospects

Possible progression onto an advanced level in Customer Service

Things to consider

Please provide a mobile telephone number on your application, if successful, an invitation via text message will be sent to you, to attend college for approval on the apprenticeship programme. It is essential you attend this interview to process in full your application to the employer. Please note that certificates showing acquired qualifications are required as part of your application, please bring with you the following information to your approval meeting at college: • Photographic proof of ID • Qualification certificates • National Insurance Number • Updated CV Please send your updated CV to If you require help with putting together a CV or Interview skills, please contact: 01226 216 123 for our FREE Workshops. Please ensure travel to this employer's location is realistic and something you could commit to.

About the employer

Small family run business in beautiful surrounding offering holiday cottage accommodation/business suites /pop up events / team meeting/building opportunities bespoke events alongside a small certified camping and caravan site


Andrea Rose Bradley


1 Delph Mews

Green Moor



S35 7EQ

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Training provider

Delivery to be completed onsite and day release at Barnsley College, Student  to complete an intermediate technical certificate in customer service.

Functional Skills in Maths and English if required.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Barnsley College


Rachelle Schofield 01226 216 166

Before you apply

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Closing date: 29 Sep 2017