Apprentice Customer Service Administrator - 10104 D B Orthodontics

Job tasks will include, sales order and invoice processing, filing and scanning documents, inputting data onto spreadsheets, checking and maintaining records on CRM system and answering the telephone and dealing with customer queries.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday-Friday 8:45am-5:15pm 1 hour lunch 37½ hours per week

    Total hours per week: 37.50

  • Apprenticeship duration

    14 months

  • Possible start date

    06 Oct 2017

  • Date posted

    30 Mar 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Job Details:

  • Duties to include sales order and invoice processing
  • Filing and scanning documents
  • Inputting data onto spreadsheets
  • Checking and maintaining records on CRM system
  • Answering the telephone and dealing with customer queries
  • Responding to emails and web enquiries
  • General administration duties


Requirements and prospects

Desired skills

  • Must have good communication and customer service skills.

Personal qualities

  • Keen and willing to learn
  • Punctual
  • Reliable

Qualifications required

Grade';s A-C in maths and English (or equivalent)

Future prospects

To continue onto full time employment.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

It is our company mission to become a global leader in Orthodontic and laboratory supplies. Working to ISO13485 standards we strive for perfection in all that we do, from product design to customer service. We are continually developing our product range by designing innovative products and work with leading orthodontists from around the world to ensure that our products meet the high standards expected by today's practitioners.

David Burdess started his first orthodontic supplies company, Orthomax, in 1971. This company went on to become one of the largest and most successful orthodontic supply companies in the UK. David set up DB Orthodontics in 1998 with his son, Christian Burdess. Christian is now a director of the company alongside his sister, Victoria. Since then, the company has grown considerably, now employing 26 highly trained members of staff. With over 40 years of experience in orthodontics, we recognise the importance of knowledge when it comes to assisting our customers. We also have our own in-house design team which allows us to support our customers with any marketing needs they might have.

Our dedicated export department currently works with over 50 distributors throughout the world. This level of experience means that we are well equipped to deal with the different challenges presented by exporting. Exported goods currently make up 35% of our overall business. In 2013 we were awarded the Queen's Award for International Trade, the UK's most prestigious business award, in recognition of our outstanding achievement in international trade.


D B Orthodontics


Unit 7

Ryefield Way



BD20 0EF

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Training provider

Intermediate level 2 Apprenticeship in customer service, including NVQ and functional skills maths and English. Work based learning.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by North Lancs Training Group Ltd


Recruitment Team 01254 395355

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Sep 2017