Traineeship in Customer Service/Sales Advisor - 12489 SMART ONLINE MARKETING LIMITED

This is a full time, permanent position so the right candidate will be responsible for development, management and retention of all their customers on a daily basis. Currently seeking an ambitious individual for a Business Admin traineeship position with a small, young and dynamic company.
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Closing date: 30 Oct 2017

Traineeship details

You will report to your Line Manager to provide solutions for your work and in return, you will be given:

  • Full training and product knowledge in house
  • The right candidate, who can demonstrate and prove that they are the right person for the role and pass the first stage, will be sent on an external training course all expenses paid for

Main responsibilities:

  • To make inbound and outbound telephone calls
  • Demonstrate the ability to work under pressure and achieve set targets given
  • To handle and resolve difficult customers and achieve a positive outcome whilst remaining professional
  • To be able to follow a script and call flow accurately
  • Required to use client systems and web-based systems to handle customer calls
  • Ability to work in a team environment
  • Keep an accurate record of all customer details and other note taking data, into the data capture systems
  • To carry out all administrative tasks and duties relating to the role- handle and respond to emails where required

Training to be provided

A Traineeship is an education and training programme with work experience that is focused on giving young people the skills and experience that employers are looking for. At its core are work preparation training, English and Maths for those who need it, and a high quality work experience placement.
Traineeships help unlock your great potential and give you the work preparation training, Maths and English and work experience needed to get an Apprenticeship or other job.  

This Traineeship Opportunity is unwaged.

Are you eligible?

  • Are you currently not in a job with little or no work experience?
  • Are you aged 16 to 18 and qualified below Level 3 (A level) or aged 19 to 24 and not yet achieved a Level 2 (5 GCSE’s at grade C including maths and English)?

The Traineeships opportunity includes work preparation training, Maths and English support for those who require it and a high quality work experience placement.

  • Training provider

    QA Limited

  • Contact

    0345 074 7825 AVTraineeships@apprenticeships.gov.uk

  • Traineeship duration

    14 weeks

  • Possible start date

    06 Nov 2017

  • Date posted

    21 Aug 2017

  • Reference number

    VAC001299662

  • Positions

    10 available


Employer

SMART ONLINE MARKETING LIMITED

Address

Harbour Island

37 Harbour Exchange

London

London

E14 9GE

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Desired skills and what this will lead to

Desired skills and qualities

  • The ideal candidate must have good/ confident telephone manners and needs to be clear and transparent when educating the customer about their product
  • Many calls will be of sensitive nature so the candidate must handle calls with compassion and empathy
  • Computer literate
  • The need to think quickly as you never know what kind of call you will be answering or making
  • Good level of literacy and numeracy
  • Experience using Microsoft applications (Excel, Word)
  • Motivated
  • Punctual
  • Team player

What this will lead to

There may be opportunities to undertake further training as many of our programs offer ongoing development tracks.