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To provide IT hardware and software support onsite and in the office and be a point of contact within the business should our clients IT require any assistance. To assist in the IT project as and when required. To always represent Lighthouse IT in a professional manner whilst employed.
As the Apprentice, you will join a team of technical experts who are eager to take your skills and knowledge above and beyond! With this opportunity, you will provide 1st line support to customers, helping with password resets and installation and maintenance of computer equipment along with so much more.
Working as part of our busy IT support function, you will help our clients with IT support related issues via our ticketing system. You will work and learn from experienced support engineers on more complex IT incidents. This is a customer facing role and you may often be the first person a customer speaks to when about an IT related incident.
Create IT Ltd is an IT solutions company that is actively seeking to expand the helpdesk team with a new Apprentice Support Analyst. The role is fundamentally to assist customers with IT support related issues as well as day to day support tasks which will include monitoring and backup checks, builds for customer orders, and managing the support ticket queue.
As an ICT apprentice, you will be part of a highly skilled team in a very busy helpdesk environment and will provide on-going support to customers in order to resolve any IT related issues. The role includes assisting with a range of projects including new customer builds and installations. You will also be given the opportunity to gain knowledge and experience of mending and fixing photocopiers.
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