Apprentice Customer Service/Optical Assistant OPTIQUE VISION (SOUTHWELL) LTD
Join this optical provider as a valuable addition to their team. In the first instance you will learn to provide first class customer service to their patients, in the longer term you will be given the opportunity to undertake optical assistant training as an addition to the role.
Closing date: 31 May 2024
Apprenticeship summary
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Annual wage
£12,480.00
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
37.5 hours to be conducted during the store opening times of Monday to Saturday, 09:00 - 17:00.
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
01 Jun 2024
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Date posted
12 Apr 2024
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Distance
0.3 miles
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000242735
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Positions
1 available
What you will do in your working day
- Welcoming patients to the setting
- Booking appointments
- Helping young patients to feel at ease
- Creating new patient records
- Updating and scanning records onto patients record system
- Setting up diaries for clinics
- Carrying out basic spectacle repairs
- Helping patients to understand accessories or consumables that may be required
- Housekeeping which is enhanced
- Helping people to choose spectacles if required
The training you will be getting
Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession. This is a Knowledge, Skills and Behaviours apprenticeship standard.
You will experience a blended learning model. You will be invited to attend regular workshops that will help support your learning. These can be attended in person at our Derby Road campus in Mansfield or virtually using Microsoft Teams.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.
What to expect at the end of your apprenticeship
Upon completion of this apprenticeship and in the longer term you will be given the opportunity to undertake optical assistant training as an addition to the role. This will be funded by the employer.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4/C) Desired
About the employer
Employer
OPTIQUE VISION (SOUTHWELL) LTD
https://www.optiqueofsouthwell.co.uk/
Address
30 KING STREET
SOUTHWELL
NG25 0EN
Training
Training provider
WEST NOTTINGHAMSHIRE COLLEGE
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Ryan Smith
01623 900479
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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