Network Technician Apprentice
JUST I.T. TRAINING LIMITED
London (N11 2AZ)
Closes in 20 days (Saturday 27 December 2025 at 11:59pm)
Posted on 5 December 2025
Contents
Summary
To provide first-line IT support to staff and students, ensuring the smooth operation of the school’s IT systems and equipment. This is an apprenticeship position, combining on-the-job training with formal study towards a recognised IT qualification.
- Wage
-
£14,133.60 to £22,857.12, depending on your age
National Minimum Wage
- Training course
- Information communications technician (level 3)
- Hours
-
Monday- Friday, between 8.00am- 4.00pm.
Shifts to be confirmed.
36 hours a week
- Start date
-
Monday 5 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
To provide first-line IT support to staff and students, ensuring the smooth operation of the school’s IT systems and equipment. This is an apprenticeship position, combining on-the-job training with formal study towards a recognised IT qualification. The technician will work under the direction of the Network Manager, assisting with day-to-day technical issues and supporting the effective use of technology across the school and sixth form college.
Key Responsibilities
Technical Support
- Serve as the first point of contact for IT support queries from staff and students, responding promptly to requests via the helpdesk or in person
- Troubleshoot and resolve basic hardware and software issues on desktops, laptops, printers, and other devices
- Install, configure, and maintain IT equipment, including computers, peripherals, and classroom technology (e.g., interactive whiteboards, projectors)
- Assist with the setup of IT equipment for lessons, assemblies, exams, and school events
- Maintain accurate records of support requests, repairs, and inventory.
- Report unresolved or complex issues to the Network Manager or escalate as appropriate
Network and Systems Support
- Support the maintenance and monitoring of the school’s network, under the guidance of the Network Manager.
- Assist with user account administration (e.g. password resets, access permissions).
- Help ensure IT security by following procedures for antivirus, updates, and safeguarding data.
- Support the deployment of new hardware and software, including routine updates and installations.
Where you'll work
Bidwell Gardens
London
N11 2AZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUST IT TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- Information Communications Technician Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C and above)
- Math (grade 4/C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
- Positive attitude
- Motivated
- Passion for ICT
- Troubleshooting
- Hardware and software
About this employer
Alexandra Park School is a thriving and dynamic school which boasts excellent examination results and an outstanding curriculum experience in both the main school and the sixth form. The school is situated on a beautiful five-acre site adjacent to Oliver Tambo Park within sight of Alexandra Palace. The school was opened in 1999 with the aim of creating a great comprehensive school at the heart of the community. We have become that great local school offering top-class education alongside a wealth of opportunities.
Ours is a rich, diverse and harmonious community with a culture of outstanding teaching and learning at its heart. Our school motto is “Success for all” and everything we do is planned to enable us to achieve this vision. At APS students will discover a supportive and friendly environment. High standards of discipline and behaviour are expected and maintained thus ensuring a safe, structured working environment where every individual is encouraged to strive for excellence. Our objective is to foster confident and responsible citizens who are prepared to meet the challenges of life.
After this apprenticeship
- Potential full-time position for the right candidate after completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
JUST IT TRAINING LIMITED
The reference code for this apprenticeship is VAC2000004056.
Apply now
Closes in 20 days (Saturday 27 December 2025 at 11:59pm)
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