IT Helpdesk & Technical Support Engineer Apprentice (Screensavers PCS Ltd)
SCREENSAVERS PC'S LTD
BEXLEY (DA5 1LW)
Closes in 24 days (Friday 21 November 2025 at 11:59pm)
Posted on 21 October 2025
Contents
Summary
Provide IT solutions expertise and customer service in support of the company's clients.
- Wage
-
£17,700 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Thursday 9am-6pm, Friday 9am-5pm.
40 hours a week
- Start date
-
Monday 8 December 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties and key responsibilities:
- Windows 11 Desktop Operating Systems.
- Windows 2019/2022/2025 Server environment. Knowledge of Windows Active Directory.
- Maintain and manage network infrastructures including the core switches, cabling, peripheral devices and related equipment.
- Install, configure and maintain clients’ servers and workstations in line with the Company’s standards.
- Work with multiple hardware and software platforms.
- Identify and resolve issues with workstations, operating systems and network infrastructures.
Helpdesk:
- Provide accurate and creative solutions to client problems to ensure user productivity.
- Assist in the resolution of user and support issues of the Company’s.
- Research, resolve and respond to questions received via telephone calls, emails and site visits in a timely manner and in accordance with Company’s standards.
- Acquire and maintain current knowledge of relevant products and support policies in order to provide technically accurate solutions to customers.
- Log all support calls on the Helpdesk system and keep current and updated information for each call in order for other support users to access when required.
- Complete documentation of all systems processes and related system configurations, cabling and placements.
- Regularly monitor and record server and network performances.
- Maintain current virus protection strategies.
- Maintain and manage an efficient information storage and retrieval system including automated daily back-ups.
- Maintain and manage all peripheral devices connected to the network.
- Participate in team projects that enhance the quality and efficiency of technical services.
- Ensure effective administration support to all departments ensuring quality customer service delivery.
- Attend training sessions and assist in training workshops for clients and their end-users.
- Undertake from time to time, other duties which may not form part of this job description.
- Deliver High Level of Customer Satisfaction.
- To ensure excellent customer service is maintained at all times.
- Housekeeping standards are maintained to the Company’s requirements at all times.
- Develop and maintain customer site records for relevant support information.
- Ensure that the Helpdesk is aware of all issues and information regarding sites allocated and falling under your responsibility.
- Attend training sessions and possibly assist in training workshops.
Where you'll work
RIVERSIDE WORKS
BOURNE ROAD
BEXLEY
DA5 1LW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESTIO TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
More training information
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Basic IT skills
- English Language skills
- Customer focused
- Punctual and reliable
- Trustworthy
- Keen eye for detail
About this employer
We were set up in 2003 and like to consider ourselves your go-to ‘One-stop-shop’ supplier of IT support services and products, serving small and medium sized businesses. Our service reach is London, Kent and the Home Counties with remote clients in Europe and SE Asia. You will always receive Fast, Free and Friendly Advice.
After this apprenticeship
Opportunity for permanent employment upon completion of apprenticeship. Further training and development will be provided with opportunities to take Microsoft MCP exams.
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
Nathaniel Hamilton
NathanielHamilton@bpp.com
01133500333
The reference code for this apprenticeship is VAC1000347594.
Apply now
Closes in 24 days (Friday 21 November 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.