ICT Apprentice
VCG TECHNOLOGY SERVICES LIMITED
Stockport (SK6 2SN)
Closes in 29 days (Sunday 19 October 2025)
Posted on 19 September 2025
Contents
Summary
Provide exceptional first-line technical support with a focus on networking and Microsoft environments. The role involves troubleshooting IT issues, assisting end-users, and escalating more complex problems when required. A strong emphasis is placed on delivering outstanding customer service and adhering to ITIL best practices.
- Wage
-
£18,200 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday 9-5
35 hours a week
- Start date
-
Wednesday 19 November 2025
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Incident and Service Request Management:
· Respond to and resolve incoming incidents and service requests via phone, email, or ticketing system.
· Log all incidents accurately and in detail within the ITSM system, ensuring complete records of actions taken.
· Perform initial diagnosis and troubleshooting for networking issues (e.g., connectivity, DNS, DHCP) and Microsoft environments (e.g., Office 365, Active Directory).
Networking Support:
· Diagnose and resolve basic networking issues such as IP conflicts, wireless connectivity, and LAN/WAN performance.
· Assist with the configuration and troubleshooting of network devices like switches, routers, and access points under supervision.
Microsoft Support:
· Handle account management tasks such as password resets, user provisioning, and permissions within Microsoft Active Directory and Office 365.
· Troubleshoot Microsoft Teams, Azure, and Office 365 related queries.
Connectivity and Voice Support:
· Troubleshoot and resolve connectivity issues, including broadband and leased line setups.
· Support VoIP systems and telephony services, addressing call quality issues, dropped connections, and configuration changes
Where you'll work
Signal Point Bredbury Park Way
Bredbury
Stockport
SK6 2SN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOWSKILLS LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
More training information
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Initiative
Other requirements
· Basic understanding of networking concepts, including DNS, DHCP, VLANs, and VPNs. · Familiarity with Microsoft technologies such as Active Directory, Office 365, Teams, and SharePoint. · Excellent interpersonal and communication skills with a strong customer-focused approach. · Ability to remain calm and professional under pressure, providing empathetic support to users. · Logical thinking and methodical approach to diagnosing and resolving technical issues. · Strong attention to detail in troubleshooting and documentation. · Effective team player, willing to share knowledge and support colleagues.
About this employer
VCG was founded on the strength and success of Axonex, a managed IT and solutions provider, and Vodat International, a market leading provider of managed connectivity.
After this apprenticeship
The successful candidate may be offered full-time employment.
Ask a question
The contact for this apprenticeship is:
NOWSKILLS LIMITED
NOWSKILLS LIMITED
The reference code for this apprenticeship is VAC1000342927.
Apply now
Closes in 29 days (Sunday 19 October 2025)
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