ICT Apprenticeship
INTELLECT COMPUTERS WHITEFIELD LTD
MANCHESTER (M45 6AT)
Closes in 16 days (Sunday 5 October 2025)
Posted on 5 September 2025
Contents
Summary
Are you passionate about technology and eager to build a rewarding career in IT? Intellect is looking for a motivated and enthusiastic ICT Apprentice to join our dynamic team. This is a fantastic opportunity to gain hands-on experience, work with industry professionals, and earn while you learn in a supportive and forward-thinking environment.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm.
37 hours a week
- Start date
-
Wednesday 5 November 2025
- Duration
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1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Issue Resolution: Promptly respond to and resolve IT-related queries and issues from employees, ensuring minimal downtime and maintaining productivity
- System Monitoring: Continuously monitor and maintain computer systems and networks, identifying and rectifying potential problems proactively
- User Assistance: Assist users with software and hardware installations, updates, and provide guidance on everyday IT use, ensuring a smooth user experience
- Documentation: Maintain detailed records of IT issues, resolutions, and user interactions to ensure consistent support and facilitate future troubleshooting
- Collaboration: Work closely with the second and third-line support teams, escalating complex issues when necessary and ensuring seamless IT operations across the organisation
- Call Handling: Answer incoming IT support calls professionally and efficiently, ensuring that all user issues are logged and addressed in a timely manner
- Remote & On-Site Support: Provide both remote troubleshooting solutions and on-site support when necessary, ensuring all IT issues are resolved with minimal disruption to users
Where you'll work
144 BURY OLD ROAD
WHITEFIELD
MANCHESTER
M45 6AT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOWSKILLS LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
Training schedule
Information Communications Technician Level 3 Apprenticeship Standard.
More training information
- Apprenticeships include time away from working for specialist training
- You’ll study to gain professional knowledge and skills
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Initiative
Other requirements
Understanding common IT issues and having knowledge of networking is required. Knowledge of Office 365 Security score, VMs, Azure, Active Directory and Defender for business.
About this employer
We Provide Support Across IT, Cyber Security, Unified Communications, Networking, Computer Services, Web Design, Cloud Backup, Disaster Recovery And Business Continuity, Web Design.
After this apprenticeship
The successful candidate may be offered full-time employment.
Ask a question
The contact for this apprenticeship is:
NOWSKILLS LIMITED
NOWSKILLS LIMITED
The reference code for this apprenticeship is VAC1000340666.
Apply now
Closes in 16 days (Sunday 5 October 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.