Apprentice Study Support Operations Coordinator
University of West London
Brentford (TW8 9GB)
Closes in 6 days (Monday 8 September 2025)
Posted on 1 September 2025
Contents
Summary
The Chartered Manager Degree Apprenticeship (CMDA) at the CLBS at UWL offers the opportunity to gain a high-quality degree, on-the-job experience and a professional pathway for career development. Combine 'off the job' study with a paid position, enabling you to graduate with significant work experience alongside a respected degree qualification
- Wage
-
£25,207 a year
- Training course
- Chartered manager (degree) (level 6)
- Hours
-
Monday-Friday, With 6 hours allocated to off-the-job study. Times to be confirmed. ay work evenings and weekends.
35 hours a week
- Start date
-
Thursday 18 September 2025
- Duration
-
3 years 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Responsibilities will include the following:
- Peer Mentoring
- Undertake regular administrative tasks to support the recruitment, monitoring and evaluation of Mentoring and Peer Support the delivery of the Peer Mentor Service: recruit and train student volunteers, coordinate the peer mentor pairings, monitor the effectiveness of the scheme and work closely with Volunteering and Careers to accredit volunteering hours.
- Coordinate Peer Mentoring stands and raise awareness of Mentoring and Study Support activities at university events and student meetings
- Liaise with colleagues in the Student Union to further the development of Mentoring and Peer Support programmes
- Develop an engaging communications plan and social media marketing strategy for Peer Mentoring and Study Support
- Coordinate marketing activities for Peer Mentoring and Study Support
- Internal customer support
- Liaise with and develop good working relationships with other UWL services and department
- Prepare School Board reports with the guidance of the Study
- Support department leads
- Monitor and respond to Study Support Team and Peer Mentoring email inquiries
- Manage and update Study Support department sites and pages
- Assist with the coordination of Study Support on-campus activities i.e. Functional Skills Exams, English social café,
- Summer School and One Day workshops
- Support with the coordination of Study Support Team workshops, in-module workshops and appointment delivery
- After training, coordinate Student Hub input for required activities
Periodically support with Functional Skills delivery of in-person pre-assessment sessions and exams - Monitor student attendance and engagement with Pre-sessional,
- Extended Masters and other EAP courses, as required
- Supervising the Graduate Intern and/or Talentbank Staff tasks when recruited to join the team
Management Trainee Responsibilities:
- Shadowing experienced team members to observe their work, learning about different roles, and understanding the overall operations of the company Assisting with daily tasks and projects as instructed by department supervisors or managers
- Contributing to the development and implementation of operational strategy, ensuring alignment with team objectives and driving continuous improvement
- Observing and supporting managers by participating in team activities and learning how to contribute positively within a collaborative working environment
- Communicating effectively with colleagues, students, and other stakeholders
- Identifying areas for improvement and considering emerging technologies to contribute to the development of more efficient processes
- Adhering to and complying with the responsibilities outlined in the Apprenticeship Agreement and Training Plan, including attending regular progress review meetings with the Apprenticeship Coach and Reporting Line Manager ensuring all modules are completed on time including EAP where required
- Ensure personal compliance with all of UWL’s procedures, policies and regulations, especially those relating to data protection, legal and statutory compliance, information security, IT change control and health and safety
- Work in accordance with UWL’s equality and diversity policies
- In addition to the above areas of responsibility the position maybe required to undertake any other reasonable duties relating to the broad scope of the position
Where you'll work
University of West London
Boston Manor Road
Brentford
TW8 9GB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE UNIVERSITY OF WEST LONDON
Training course
Chartered manager (degree) (level 6)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Support the development of organisational strategies and plans. Develop and deliver operational plans; being able to set targets and KPIs, manage resources, and monitor and measure outcomes to establish operational effectiveness, efficiencies and excellence. Produce reports that clearly present information and data, using a range of interpretation and analytical processes. Gain wide support to deliver successful outcomes
- Plan, organise and manage resources in order to achieve organisational goals. Identify key outcomes, develop and implement plans and monitor progress, and provide reports as required. Proactively identify risk and create plans for their mitigation. Able to initiate, lead and drive change within the organisation, identifying barriers/challenges and how to overcome them. Ability to use widely recognised project management tools
- Managing budgets, controlling expenditure and production of financial reports
- Use of customer insight and analysis of data to determine and drive customer service outcomes and improve customer relationships. Creative approaches to developing solutions to meet customer need
- Able to identify service/organisational improvements and opportunities for innovation and growth, using qualitative and quantitative analysis of information and data and benchmarking against others
- Communicate clearly, effectively and regularly using oral, written and digital channels and platforms. Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate. Manage and chair meetings and clearly present actions and outcomes. Ability to apply influencing and persuading skills, to the dynamics and politics of personal interactions
- Able to articulate organisational purpose and values. Support the creation of an inclusive, high performance work culture. Enable others to achieve by developing and supporting them through coaching and mentoring
- Able to build teams, empower and motivate others to improve performance or achieve outcomes. Able to delegate to others, provide clear guidance and monitor progress. Ability to set goals and accountabilities
- Able to build rapport and trust, develop networks and maintain relationships with people from a range of cultures, backgrounds and levels. Able to contribute within a team environment. Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback. Work collaboratively with internal and external customers and suppliers
- Able to reflect on own performance, identifying and acting on learning and development needs. Ability to understand impact on others. Can manage stress and personal well-being, and confident in knowing core values and drivers
- Able to create personal development plan, and use widely recognised tools and techniques to ensure the management of time and pressure effectively, and prioritisation and strategic alignment of activities
- Use evidence-based tools and ethical approaches to undertake problem solving and critical analysis, synthesis and evaluation to support decision making
Training schedule
Chartered manager (degree) Level 6 (Degree with honours) Apprenticeship Standard:
- With 6 hours allocated to off-the-job study
- Times to be confirmed
- In this apprenticeship role, you’ll work for the UWL Study Support Team and get hands-on experience
- You’ll gain new skills and work alongside experienced staff
- Your apprenticeship includes regular training within the CLBS at UWL. At least 20% of your working hours will be spent training or studying
Requirements
Essential qualifications
A Level in:
BTEC in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Cultural Awareness
- Self motivated
- Reliable with integrity
About this employer
The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2025. We are ranked 30th university in the UK in The Guardian University Guide 2025, Number 1 London university for overall student satisfaction in the National Student Survey 2024 and Best university for Student Experience and Teaching Quality in the UK in The Times and Sunday Times Good University Guide 2024. The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success. *University status awarded in or after 1992 The College The London College of Music Exams is one of the longest leading-established exam boards for the creative arts in the UK and strives for inclusivity and equality in line with the UWL mission. LCME offer Music examinations in Music, and in Drama and Communication which are held at centres worldwide as well our Digital platform that offers both recorded and live online exams (coming shortly). Our qualifications are unique in the graded exam sector in being awarded by a university. The exams portfolio covers a wide range of syllabuses with new developments being considered to broaden the offer in the future. UWL is committed to LCME and will continue to invest in opportunities to improve the quality of the experience for staff and candidates of LCME.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Operations Manager
Ask a question
The contact for this apprenticeship is:
THE UNIVERSITY OF WEST LONDON
hr.recruitment@uwl.ac.uk
The reference code for this apprenticeship is VAC1000339592.
Apply now
Closes in 6 days (Monday 8 September 2025)
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