Digital Support Assistant Apprentice
Macmillan Learning
London (N1 9XW)
Closes in 23 days (Friday 29 August 2025)
Posted on 6 August 2025
Contents
Summary
Macmillan Learning are looking for a Publishing Professional Apprentice to join their team to help drive the success of their Achieve and iClicker business by ensuring students and academics get the most out of their experience with their digital products.
- Wage
-
£24,000 a year
- Training course
- Publishing professional (level 4)
- Hours
-
Monday to Friday
9am to 5pm
37 hours a week
- Start date
-
Friday 31 October 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Digital Product Knowledge & Delivery
- Build a strong understanding of digital learning tools (Achieve, iClicker) and best-selling textbook titles, so you can confidently discuss, demo, customise and support these products
- Support the setup of Achieve courses for instructors—customising content to align with syllabi, updating courses for new editions, and scheduling assignments to drive usage and engagement, under the guidance of the Senior Digital Success Manager.
- Deliver engaging product demos or onboarding training sessions for new adoptions as requested by the sales team. Learn to use consultative questioning to understand each instructor’s goals and teaching needs.
Customer Support & Adoption Success
- Take the lead in supporting course trials—making sure instructors have what they need, usage is tracked, and feedback is collected to help convert trials into full adoptions.
- Act as the go-to person for Learning Management System (LMS) integrations—liaising with university contacts and coordinating with our US implementation team to ensure smooth setup.
- Monitor course activation and engagement using reporting tools (like PowerBI) and flag courses that are doing well or may need extra support. Suggest ways to improve engagement with features such as iClicker.
- Conduct mid-course check-ins and end-of-course surveys to gather customer feedback. Share key insights with colleagues to help improve the customer experience and future product development.
Sales Enablement & Lead Generation
- At key times in the year, help uncover new digital business leads through desk research and data analysis (with direction from the Associate Director of Sales).
- Always pass along any new sales leads that arise from customer conversations or training sessions.
- Support the sales team by ensuring digital activity is properly tracked in Salesforce, and help deliver and log course access information as needed.
Communication, Troubleshooting & Collaboration
- Be the first point of support for Achieve-related troubleshooting (including student issues), escalating more complex problems to the US team where needed.
- Work with Marketing to improve customer communications around onboarding and product features and updates. Suggest ideas to enhance the overall digital customer journey.
- Share updates and insights with the wider sales team—keeping them informed about trial progress, adoption success, and customer feedback across different regions.
Where you'll work
The Campus
4 Crinan Street
London
N1 9XW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LDN APPRENTICESHIPS LTD
Training course
Publishing professional (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Input and maintain data to produce products or publications that meet company, sales channel and audience requirements.
- Continually improve the quality of information or data in line with best practice.
- Maintain data and records in line with relevant data protection guidelines.
- Follow publishing guidelines relevant to their role to produce products or publications that meet budgets, are on schedule and meet company and industry standards.
- Ensure appropriate changes are highlighted and agreed with stakeholders
- Apply rigour and attention to detail
- Escalate issues and concerns, in line with company process.
- Identify stakeholders, build relationships and manage expectations
- Present appropriate information clearly and concisely, whether internal or external.
- Ensure that products or publications meet contractual structures agreed with authors or other content providers.
- Think laterally and provide sensible solutions to problems.
- Demonstrate a strong ability to work as part of a team, taking on tasks confidently and resourcefully, working cooperatively with others, and supporting the team and line manager as required.
- Communicate clearly with relevant stakeholders, showing confidence, inclusiveness and flexibility, and ensuring an appropriate use of language and terminology.
- Present and communicate ideas to colleagues internally and externally as needed.
- Manage own workload and operate both individually and as part of a wider team and seek support when needed.
- Demonstrate good time-management – prioritise effectively, with the ability to manage multiple demands and deadlines.
- Demonstrate the ability to communicate and collaborate effectively during remote or hybrid working, where required by their company.
- Input and maintain data to produce products or publications that meet company, sales channel and audience requirements.
- Continually improve the quality of information or data in line with best practice.
- Maintain data and records in line with relevant data protection guidelines.
- Follow publishing guidelines relevant to their role to produce products or publications that meet budgets, are on schedule and meet company and industry standards.
- Ensure appropriate changes are highlighted and agreed with stakeholders
- Apply rigour and attention to detail
- Escalate issues and concerns, in line with company process.
- Identify stakeholders, build relationships and manage expectations
- Present appropriate information clearly and concisely, whether internal or external.
- Ensure that products or publications meet contractual structures agreed with authors or other content providers.
- Think laterally and provide sensible solutions to problems.
- Demonstrate a strong ability to work as part of a team, taking on tasks confidently and resourcefully, working cooperatively with others, and supporting the team and line manager as required.
- Communicate clearly with relevant stakeholders, showing confidence, inclusiveness and flexibility, and ensuring an appropriate use of language and terminology.
- Present and communicate ideas to colleagues internally and externally as needed.
- Manage own workload and operate both individually and as part of a wider team and seek support when needed.
- Demonstrate good time-management – prioritise effectively, with the ability to manage multiple demands and deadlines.
- Demonstrate the ability to communicate and collaborate effectively during remote or hybrid working, where required by their company.
Training schedule
To meet the requirements of the Level Publishing Professional apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events
1-2-1s with your coach and line manager
Observing and shadowing colleagues
Writing up learning reflections for your portfolio
Requirements
Essential qualifications
GCSE in:
- English (grade 9 - 4 or A* - C)
- Maths (grade 9 - 4 or A* - C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Analytical skills
- Team working
About this employer
Macmillan Learning is a part of the family-owned Holtzbrinck group of companies and is one of the leading educational technology companies. Through deep partnership with the world's best researchers, educators, administrators, and developers, they facilitate teaching and learning opportunities that spark student engagement and improve outcomes. They provide educators with tailored solutions designed to inspire student curiosity and measure progress. Macmillan Learning is comprised of renowned brands including Bedford/St. Martins, W.H. Freeman, Worth Publishers, Sapling Learning, SkyFactor, Intellus Learning, Late Nite Labs, EBI-MAPworks, iclicker, REEF and Hayden-McNeil.
After this apprenticeship
Full time employment
Ask a question
The contact for this apprenticeship is:
LDN APPRENTICESHIPS LTD
The reference code for this apprenticeship is VAC1000335882.
Apply now
Closes in 23 days (Friday 29 August 2025)
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