Human Resources/People Apprentice (Home-based)
VOICEABILITY
Telford (TF1 2NP)
Closes in 20 days (Friday 22 August 2025 at 11:59pm)
Posted on 1 August 2025
Contents
Summary
This role assists in ensuring administrative functions within the people department run smoothly, with accuracy and to meet necessary timeframes. The People Apprentice will develop the skill and gain responsibility for responding directly to queries from employees or managers on standard employee relations matters.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- HR support (level 3)
- Hours
-
Monday to Friday - hours can be discussed at interview.
37 hours a week
- Start date
-
Tuesday 26 August 2025
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Respond directly to queries from employees or managers on standard employee relations matters.
- Deliver excellent customer service on a range of People queries and requirements, providing solutions, advice, and support to the people team.
- Build your own expertise in People matters, improving their ability to handle repeated situations themselves, where appropriate.
- Use HR information systems and staff intranet along with VoiceAbility processes to deliver service to customers.
- Develop the ability to work under your own initiative to meet agreed individual and Team KPI’s. Working to VoiceAbility policy, values, behaviours, and standards.
- The use of Excel spreadsheets and inputting data into various systems, ensuring accuracy and efficiency. Database management.
- Maintain employee records and ensure compliance with GDPR, and best practice.
- First level collation of case work files / bundles for ET’s and SARS requests. Filing of relevant information and upkeep of employee files.
- Supporting Team Leaders with non-complex casework where required.
- Assist with responses to the ticketing system, so employee relations queries are categorised, answered accurately and within the required timeframe or triage to the appropriate level.
- Ensure DBS/PVG are sourced for new starters and renewals for all employees, including chasing up as required.
- Build and maintain strong working relationships with others in the team and across VoiceAbility where necessary.
- To assist with projects as required to ensure we meet annual deadlines.
- Deal effectively with customers & colleagues, using sound interpersonal skills and communicating well through a range of media, e.g. phone, face to face, email, internet.
- Handles conflict and sensitive HR situations professionally and confidentially.
Where you'll work
Haybridge Road
Wellington
Telford
TF1 2NP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TELFORD COLLEGE
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
- One day every week at Telford College (6pm - 9pm term time).
- Assigned mentor within the organisation.
- Assessor visits from Telford College (these will be held roughly once a month at Telford College).
More training information
This role is fully remote. You will work from home and only need to meet with your assessor once a month. These meetings will either be at Telford College or a space in Telford.
You will also need to attend Telford College once every week for your apprenticeship learning. Hours are above in the training plan.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Non judgemental
- Patience
Other requirements
This is a fully-remote role. There is no office working. The employer will provide all the equipment to work from home. However, candidates must have a suitable place to work from at home.
About this employer
We’ve been supporting people to be heard in decisions about their health, care and wellbeing for over 40 years. We’re an independent charity and one of the UK’s largest providers of advocacy and involvement services.
After this apprenticeship
- Potential permanent role within the organisation.
Ask a question
The contact for this apprenticeship is:
TELFORD COLLEGE
Amy Walker
amy.walker@telfordcollege.ac.uk
01952642452
The reference code for this apprenticeship is VAC1000335079.
Apply now
Closes in 20 days (Friday 22 August 2025 at 11:59pm)
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