Business Development Apprentice (Home-based)
VOICEABILITY
Telford (TF1 2NP)
Closes in 20 days (Friday 22 August 2025 at 11:59pm)
Posted on 1 August 2025
Contents
Summary
This role assists in ensuring all administrative functions within the human resources department run smoothly, with accuracy and to meet necessary timeframes. To analyse and improve the data available to the HR team and the team leaders to support their management of people.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday - hours can be discussed at interview as this is a fully remote role.
37 hours a week
- Start date
-
Monday 25 August 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Responsibility for responding directly to queries from employees or team leaders on standard processes.
- Checking and processing new starters, pay changes, role and line management changes and leavers utilising all self-service tools to ensure all relevant actions are completed in a timely and accurate fashion.
- Administration of pay and benefits including maternity/paternity/parental leave/adoption pay, pensions, salary sacrifice schemes, sick pay, holiday entitlements and associated pay and benefits calculations.
- Monitor and report on sickness absence then analyse the data provided and work with the people team to deal with this data.
- Undertake Recruitment processing administration as required, utilising the Applicant Tracking System (ATS) Networx and supporting the people team using reporting improve the service.
- Send out the offer packs with the necessary information to provide the right to work/references and DBS/PVG.
- Undertake onboarding tasks including but not limited to References, Right to Work and DBS/PVG checks processing risk assessments in line with safer recruitment.
- Assisting with responses to the ticketing system, so queries are categorised, answered accurately and within required timeframe.
- Filing of relevant information and upkeep of employees e-files, including auditing of employee information.
- Ensure DBS/PVG are sourced for new starters and renewals for all employees including chasing up as required.
- Provide weekly reports for recruitment, absence, wellbeing, recruitment, and onboarding highlighting to people managers any issues.
- Work collaboratively with the human resources team to deal with all aspects of people administration and queries.
- To assist with projects as required to ensure we meet annual deadlines.
- Understand the payroll and what reports are available and understand the audit process and look to improve this.
- Learn how to use the data available from both HR systems and Power BI and how we can improve the metrics.
Where you'll work
Haybridge Road
Wellington
Telford
TF1 2NP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TELFORD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- One day every two weeks at Telford College.
- Assessor visits from Telford College.
- Assigned mentor within the workplace.
More training information
This role is fully remote, you will work from home and only need to meet with your assessor once a month. These meetings will either be at Telford College or a space in Telford.
You will also need to attend Telford College once every two weeks for your apprenticeship learning.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Administrative skills
- Analytical skills
Other requirements
This is a fully-remote role. There is no office working. The employer will provide all the equipment to work from home. However, candidates must have a suitable place to work from home.
About this employer
We’ve been supporting people to be heard in decisions about their health, care and wellbeing for over 40 years. We’re an independent charity and one of the UK’s largest providers of advocacy and involvement services.
After this apprenticeship
- Potential for a permanent role within the company.
Ask a question
The contact for this apprenticeship is:
TELFORD COLLEGE
Amy Walker
amy.walker@telfordcollege.ac.uk
01952642452
The reference code for this apprenticeship is VAC1000335060.
Apply now
Closes in 20 days (Friday 22 August 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.