Business Support Apprentice - Safeguarding Academy
Kingston upon Hull City Council
Hull (HU6 8HS)
Closes in 15 days (Sunday 17 August 2025 at 11:59pm)
Posted on 31 July 2025
Contents
Summary
We have a business apprenticeship vacancy at Hull City Council's Social Work Academy at The North Locality Family Hub. The apprentice will support the manager and staff with admin tasks, including social media support, manage telephone calls and correspondence. Create/update records, databases, offer front of house support.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday
Shifts starting time and finishing time TBC
37 hours a week
- Start date
-
Thursday 28 August 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Communicate effectively and respond professionally to incoming phone calls, emails and correspondence.
- Drafting correspondence to internal and external officers
- Update and maintain IT systems
- Assisting with creating files and attending meetings
- To maintain strict confidentiality of all records produced
- Providing support in managing diaries of teams and individuals, arranging meetings and also minute taking of meetings
- To ensure all tasks are completed to agreed timescales and standard
Where you'll work
21St Avenue
Hull
HU6 8HS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KINGSTON UPON HULL CITY COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Advanced Business Administration
- Functional Skills in Maths, English if required
- On-programme learning to include knowledge, skills and behaviours relating to all aspects of business administration
- Regular training and development sessions to meet the needs of the employer and the apprentice
- We will provide basic training through Oracle
- We would offer some of the level 1 safeguarding training
Requirements
Desirable qualifications
GCSE in:
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Administrative skills
- Good time management
- Polite
- Approachable
- Hardworking
Other requirements
Ideally the candidate will have an interest in social care, we will be supporting the social workers across Hull City Council.
About this employer
Here in Hull, we have a thriving social work academy. Hull aspires to be the best place to practice social work and to make a positive difference to the lives of Children, Young People, and their families. The team within the Academy wrap around the workforce in Hull Children Young People and Families social care to provide nurturing, enjoyable and innovative ways of learning.
http://www.hullsafeguardingchildren.co.uk (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Potential to progress to future job opportunities for the successful candidate
Ask a question
The contact for this apprenticeship is:
KINGSTON UPON HULL CITY COUNCIL
Business Engagement Team
business.engagement@hullcc.gov.uk
01482 614157
The reference code for this apprenticeship is VAC1000334771.
Apply now
Closes in 15 days (Sunday 17 August 2025 at 11:59pm)
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