Infrastructure Technician Apprentice Level 3
CALDER IT LTD
BLACKWALL (HX1 2QR)
Closes in 28 days (Saturday 30 August 2025)
Posted on 30 July 2025
Contents
Summary
Calder IT are looking for an IT Technician Apprentice to join their team in Halifax. The apprentice will be supported across the business and learn and develop new skills to allow them to become a valid member of the team.
- Wage
-
£15,600 a year
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday – Friday
Split across 3 shifts Early 8am – 4:30pm Day Shift 8:30am – 5:00pm, late shift 9:30am – 6:00pm.
37 hours 30 minutes a week
- Start date
-
Monday 1 September 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- As part of a team, you’ll provide 1st line technical support; answering support queries via phone and email.
- As part of a team, check and maintain customer backups.
- Occasionally visit customer sites with a member of the team to provide onsite troubleshooting, support and hardware/software installations.
- As part of a team, take ownership of user faults and requests and be proactive when dealing with user issues.
- As part of a team, log every fault and request as a separate ticket on the ticket logging system.
- As part of a team, support users in the use of computer equipment by providing necessary training and advice.
- As part of a team, arrange for external, third-party technical support where problems cannot be resolved in-house.
- To log all actions and time, in real-time, on the appropriate customer ticket
- To account for at least 6 hours per day via the ticketing system.
- As part of a team, work on all tickets according to SLA events and priority.
- Proactively communicate with the customer by phone and via the ticket during the life cycle of the support fault or request.
- Follow and adhere to all of the appropriate, documented procedures for all repeatable tasks.
Where you'll work
CALDER IT
SUITE F8
TRINITY HOUSE
BLACKWALL
HX1 2QR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CALDERDALE COLLEGE
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Team working
- Initiative
- Excellent telephone manner.
- Excellent customer service
About this employer
Calder IT provide a range of IT Related services to business across the UK. These services included, day to day Pro-Active IT Support, Internet Connections, Voice Services, Cyber Essential Assessments, IT consultancy
After this apprenticeship
Calder IT has previously taken on apprentices within the business. These apprentices still form part of the business. It is anticipated that following the successful completion of the apprentice course a job offer will be made. (subject to terms and conditions).
Ask a question
The contact for this apprenticeship is:
CALDERDALE COLLEGE
Shannon Ingham
Shannon.Ingham@calderdale.ac.uk
The reference code for this apprenticeship is VAC1000333438.
Apply now
Closes in 28 days (Saturday 30 August 2025)
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