Apprentice Operations Co-ordinator

Summary

This is a fantastic opportunity to join a reputable, well known transport & logistics company where you will receive ongoing support, training & development within the role, and begin what will hopefully become, a long-term, rewarding career.

Wage

£15,311.40 to £24,761.88, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course

Traffic operator (level 2)

Hours

Monday to Friday, 9.00am to 5.00pm.

39 hours a week

Start date

Monday 21 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To ensure that all jobs are uploaded and allocated with the correct driver/vehicle details on the 1 TMS system
To answer customer bookings/queries in a professional and timely manner
To answer driver queries professionally and inform appropriate staff regarding issues
To provide excellent customer services which exceeds customer expectations
Validating the vehicles have no VOR defects prior to allocation
Ensuring all jobs ticked for monitoring on the transport system are monitored according to customer requirements
Ensuring you speak to each driver to check they are clear with their job details, record this on transport monitoring notes
Update customers depending on operating procedures reference job status/location/eta
Ensuring all collection and delivery times are met with a strict monitoring
Ensuring drivers go efficient ways to deliveries and do not deviate using the customer risk assessment and tracking data
Ensuring Operations Managers/Transport planners are immediately informed of any delays or problems with jobs
Ensuring smooth handovers to and from night staff
Ensuring relevant departments are informed of any issues that may arise during the evening via email and copy depot manager into email
Monitor drivers’ hours prior to despatch
Checking drivers are actively using the drivers phone app
Ensuring queries / complaints are dealt with and if required forwarded to the relevant person
Other general administrative tasks including data input, printing, copying, faxing etc.
Ensuring good housekeeping standards are maintained within own workspace

Where you'll work

Unit 5
Leaside, Aycliffe Business Park
Newton Aycliffe
DL5 6HX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SR APPRENTICESHIPS LIMITED

Your training course

Traffic operator (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
Comply with health and safety when working.
Follow company policy, processes and standard operating procedures.
Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
Plan multiple drop routes and jobs.
Inputting customer jobs for collection and delivery.
Track job progress.
Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
Optimises routes, vehicle type and loading.
Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
Arrange the maintenance and inspection of the vehicle.
Use technology, and systems. General data protection regulation (GDPR). Cyber security.
Use the traffic management system or other relevant systems, to add, and update customer job requirements.
Conduct a briefing or debriefing session with colleagues.
Communicate in writing with others for example, internal and external customers, colleagues, and managers.
Communicate with others verbally for example, internal and external customers, colleagues, and managers.
Manage customer queries and complaints.
Apply the company’s service standards for internal and external customer services.
Escalate issues, for example, driver infringements and non-operational procedures.
Apply team working and wellbeing principles.
Apply equity, diversity, and inclusion principles in the workplace.
Carry out and record learning and development activities.
Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
Comply with health and safety when working.
Follow company policy, processes and standard operating procedures.
Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
Plan multiple drop routes and jobs.
Inputting customer jobs for collection and delivery.
Track job progress.
Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
Optimises routes, vehicle type and loading.
Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
Arrange the maintenance and inspection of the vehicle.
Use technology, and systems. General data protection regulation (GDPR). Cyber security.
Use the traffic management system or other relevant systems, to add, and update customer job requirements.
Conduct a briefing or debriefing session with colleagues.
Communicate in writing with others for example, internal and external customers, colleagues, and managers.
Communicate with others verbally for example, internal and external customers, colleagues, and managers.
Manage customer queries and complaints.
Apply the company’s service standards for internal and external customer services.
Escalate issues, for example, driver infringements and non-operational procedures.
Apply team working and wellbeing principles.
Apply equity, diversity, and inclusion principles in the workplace.
Carry out and record learning and development activities.

Your training plan

Training will be delivered on-site at the employers location

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Patience

About this company

GBA Logistics manages the supply chain of hundreds of customers all over Europe, establishing connections, maintaining flexibility and flow. We understand their needs, and their concerns. We work with them to underpin their business efficiency and profitability. No unnecessary journeys, every trip is considered, calculated and accounted for.

Company benefits

Pension scheme, healthcare plan, cycle to work scheme (after qualifying period).

After this apprenticeship

Apprentices could potnentially progress onto higher level role / qualifications in the future, depending on the business needs.

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