Business administration apprenticeship

Summary

This is a fantastic opportunity to gain real-world experience in business administration. You’ll play a key role in the day-to-day running of our office functions, learning how a professional service business operates- from client communications to marketing support.

Wage

£9,422.40 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm - hours to be agreed.

24 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Handle incoming calls, emails, and customer queries with professionalism and warmth
Support scheduling and coordination for our housekeeping teams
Assist with maintaining accurate records and databases (e.g., client bookings, feedback)
Help with social media updates, local marketing campaigns, and business outreach
Drive business growth winning new clients, and building lasting relationships to expand our market presence
Provide fully comprehensive administrative support to the management team as needed
Support with finance duties to include invoicing, stock ordering etc
Learn to use key business software and systems effectively
Contribute ideas and energy to a small, friendly team

Where you'll work

321-323 High Road
Romford
RM6 6AX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BARKING AND DAGENHAM COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will attend Barking & Dageham College 1 day a week for day release to study Business Administration Level 3

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative

Other requirements

Although this position is for 24 hours we are optimistic that the hours will increase

About this company

We’re more than just a cleaning company—we bring calm, order, and confidence to the homes and lives of our clients. With over 80 locations across the UK, Bright & Beautiful is a growing, values-led business known for quality service, trusted teams, and attention to detail. As we expand, we’re looking for an enthusiastic and organised Apprentice Administrator to support our office operations and help drive business growth.

After this apprenticeship

Join a growing business that believes in doing things beautifully from the homes we care for to the way we work together
Apply today and take the first step in a bright and professional career

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