Apprentice Medical Receptionist.
MIRFIELD MEDICAL PRACTICE LIMITED
MIRFIELD, WF14 8DU
Closes in 3 days (Monday 11 November at 11:59pm)
Posted on 25 October 2024
Contents
Summary
Provide a high-quality service to all of our patients. Carry out registrations, book appointments, and maintain patient data. To provide an operational support service to all clinical and practice staff, ensuring good quality service delivery and confidentiality whilst working towards a Level 3 Customer Service qualification.
- Annual wage
- £9,984 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday. This will be a minimum of 30 hours a week over a rota basis. Shifts to be confirmed.
Total hours per week: 30.00
30 hours a week
- Possible start date
-
Monday 2 December
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
This is a great opportunity to work within a local surgery, and to work towards a Level 3 Customer Service Apprenticeship.
Duties for this role would include:
- Send and receive notifications/tasks and emails in connection with work tasks
- Assist with the recall system in advising patients of tests due
- Complying with GDPR laws by assisting with Subject Access
- Requests from patients
- Reception
- Book in all patients for appointment on arrival
- Book new and follow-up appointments
- Receive all telephone calls and deal with enquiries
- Diversion of the telephone system when required
- Receive log and forward requests for home visits
- To contact patients if and when necessary
- Help sign patients up to use online services
- Answer general enquiries & explain practice procedures
- Register new patients
- Provide support on the practice’s procedures, including the computer system, to locum staff as required
- Ensure that the reception area, and waiting room are tidied at the end of each day/session
This is not a comprehensive definition of the post. Postholders will be expected to undertake any work that comes within the remit of the post’s purpose. The job description will be kept under review and may be changed according to Practice requirements. Discussions on any major changes will be held with the postholder.
Where you’ll work
DOCTOR LANE
MIRFIELD
WF14 8DU
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
C.M.S. VOCATIONAL TRAINING LIMITED
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
Your training plan
Level 3 Customer Service Specialist apprenticeship standard, which includes:
- Level 2 Functional Skills in maths and English (if required)
- Full, on-the-job training will be provided by the employer, with 20% off the job training as a requirement
- End-Point Assessment (EPA)
- This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade C/4)
- Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Non judgemental
- Patience
- Good attendance record
- Caring
Other requirements
Because of the nature of this work, this post is exempt from the provisions of section (42) of the Rehabilitation of Offenders Act 1974 (exemptions) Order 1975. Applicants for this post are not entitled to withhold information about convictions that for other purposes are spent under the provisions of the Act and in the event of employment, any failure to disclose such convictions could result in disciplinary action or dismissal. Any information given will be completely confidential and will be considered only in relation to an application for a position to which this order applies. DATA PROTECTION ACT - All members of staff are bound by the requirements of the Data Protection Act 1998 and any breaches of the Act or confidentiality within the role could lead to dismissal.
About this company
Surgery Hours. Monday to Friday 8.00am - 6.00pm each day. Patients who find it particularly difficult to attend in the daytime should ask about booking an evening appointment. Please note that the surgery is closed on a Tuesday afternoon once a month for training purposes. Specific dates are available at the surgery.
After this apprenticeship
- Great prospects for progression to a full time position for the right candidate
Ask a question
The contact for this apprenticeship is:
C.M.S. VOCATIONAL TRAINING LIMITED
Mandy Hodson
mandy@cmsvoc.co.uk
01924 614523
The reference code for this apprenticeship is VAC1000284224.
Apply now
Closes in 3 days (Monday 11 November at 11:59pm)
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