Trade Counter Customer Service Apprentice

HEREFORD INDUSTRIAL SUPPLY CO. LTD

Hereford, HR4 9NF

Closes in 2 days (Friday 11 October at 11:59pm)

Posted on 4 September 2024

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Contents

Summary

In this role, you will be working with a team on busy trade counters serving customers and assisting with their needs. This role includes dispatching website sales, ordering products for customers, and storing products in the warehouse.

Annual wage
£13,355 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 08:30 to 17:00 (1 hour unpaid Lunch)

37 hours a week

Possible start date

Monday 14 October

Duration

1 Year 4 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Goods inwards booking in products for stock and customers
  • Storing products away in the warehouse correctly located
  • Transfer of stock to other depots in the group as requested
  • Picking / packing
  • Dispatching website sales

Where you’ll work

Faraday road

Hereford

HR4 9NF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Formal training is delivered at HWGTA, located in Hereford (HR4 9SX)

    You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

    You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Practitioner Level 2 qualification.

    There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on the programme.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English and Maths (grade 9-4/A*-C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Literate
    • Polite
    • Punctual
    • Smart Dress (Uniform provided)

    Other requirements

    This vacancy could close sooner if a suitable candidate is found.

    About this company

    Established since 1974 multiple Branches, Other Apprentices have been with the Company 16 years plus.

    http://www.herefordtools.co.uk (opens in new tab)

    After this apprenticeship

    Ability to work at all Depots including Hereford, Leominster, Ledbury & Ross.

    Progression to grow within the company and on many levels.

    Ask a question

    The contact for this apprenticeship is:

    HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

    Hayley Grismond

    Hayley.grismond@hwgta.org

    01432 377010

    The reference code for this apprenticeship is VAC1000274827.

    Apply now

    Closes in 2 days (Friday 11 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.