Retail Customer Service Apprentice

Summary

This is an exciting opportunity for an energetic and driven individual who can work on their own initiative and thrive in a fast-paced environment. In this role, you will be responsible for ensuring each customer is greeted and given all the information needed to make an informed decision on their purchase.

Annual wage: £11,648 to £20,820.80 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Sunday, 30-37.5 hours per week. Shifts to be confirmed.
35 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The main duties of this job include selling to customers, customer service and keeping the shop running efficiently.

Selling to customers - This will be face-to-face communication with customers passing on product knowledge to enable customers to make an informed choice on the products available in-store or to order.
lnput of till transactions - Using the EPOS system to complete the customer transactions using payment types Cash, Card (Chip n Pin) Credit Note.
Process customer orders using the stock database.
Chasing customer orders with suppliers and updating customers with the status of the order.
Dealing with customer problems.
Able to deal with any issues that customers may have with their purchase and rectify to the customer's satisfaction.
Able to deal with incoming telephone calls from the general public and suppliers. Must possess a patient demeanour as may have to deal with customer complaints.
Ensuring that the sales area is kept clean and tidy at all times and any health & safety issues are reported to management.
To be able to carry out the processes and procedures in the stock room to enable stock to be stored/labelled and found easily.
Various admin duties are also required such as filing, updating customer paperwork with written text on current status, processing emails, and distribution of mail/post.

Where you’ll work

MALLEABLE WAY

STOCKTON ON TEES

TS18 2QX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE EDUCATION TRAINING COLLECTIVE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service qualification at Stockton Riverside College.
Functional skills Maths & English, if required.
Delivery method and location of training to be confirmed

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade A*-C/9-4)
Maths (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Team working
Initiative
Friendly and bubbly
Able to talk to customers
Mature attitude
Able to follow instructions
Keen and punctual
Polite

About this company

Teesside's premier home furnishings store and family run company proudly serving the North-East for over 140 years. At Home Furnishings is owned by Marcus & Ann Dicken, part of the Dicken family... In 1878, Mr Harry T. Rodgers opened a small ironmongery business in Stockton and in 1925 Alice Dicken, Great Grandmother to Marcus Dicken, the current Managing Director, took over the business. She opened a second shop, managed by her son Harry. In 1960 Albert Dicken, the father of Marcus, entered the company, joining his brothers Robert and Terrence. They moved onto a 1 acre site in Portrack Lane, Stockton, which is now the site of the present At Home Furnishings store. They also purchased a 9 acre farm opposite and began to develop buildings which eventually formed the popular DIY Hypermarket, which attracted thousands of customers from all around the area, as this was the forerunner of today's large DIY stores.

https://www.athomefurnishings.co.uk/ (opens in new tab)

After this apprenticeship

There is a possibility of being kept on at the end of the contract depending on the needs of the business.

Ask a question

The contact for this apprenticeship is:

THE EDUCATION TRAINING COLLECTIVE

Anna Harper

anna.harper@the-etc.ac.uk

07436 795883

The reference code for this apprenticeship is VAC1000260143.

Apply now

Closes in 11 days (Sunday 20 October at 11:59pm)

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