Customer Service Apprentice ECHO MANAGED SERVICES LIMITED
A fantastic opportunity to join this organisation as a Customer Service apprentice. Initially, you will take payment and Direct Debit calls from customers and then through more complex tasks. You’ll learn how to deliver first-class service to a high quality and be involved in a project group that supports you in completing your apprenticeship.
Closing date: 10 Jun 2024
Apprenticeship summary
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Annual wage
£13,650.00
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Working week
Monday to Friday: 9am – 5.30pm (breaks to be confirmed)
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
11 Jun 2024
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Date posted
03 May 2024
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000249067
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Positions
6 available
What you will do in your working day
Duties and responsibilities:
- Engaging with customers
- Taking payment and Direct Debit calls from our customers
- General administration duties
- Sending emails and recording customer information in an accurate manner
- Maintain confidentiality and professionalism
- Participate in training sessions, including workshops and online learning, to support with personal development
- Completion of project designed to make something better for our team/wider business
- Developing company knowledge through workshops, attending site visits and team rotations
- Identifying any vulnerable customers
A typical week will be a combination of classroom style learning, online learning, on the job training, getting to know our teams and out and about getting to know our business. For example, one week you will spend some time out with some of our field team and visiting other sites.
The training you will be getting
- Customer service practitioner level 2 Apprenticeship Standard
- Blended learning sessions with the assessor coach
- Weekly off the job training
- Functional skills maths and English (if required)
What to expect at the end of your apprenticeship
- It is hoped that there are full time roles with the company available on successful completion of the Apprenticeship
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C or 4) Essential
About the employer
Employer
ECHO MANAGED SERVICES LIMITED
Address
Green Lane
Walsall
West Midlands
WS2 7PD
Training
Training provider
WALSALL COLLEGE
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Kerry Hall
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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