Customer Service Apprentice (35923) U K Business Supplies Ltd

UK Business Supplies Ltd are looking for an enthusiastic candidate who wishes to work in Customer Service as a Level 2 Apprentice. The successful candidate will need to be computer literate with a good knowledge of Microsoft Office, particularly Word, Excel, and Outlook.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage

    £12,480.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday: 9:00am to 5:30pm (breaks to be confirmed)

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    10 Jun 2024

  • Date posted

    03 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000249021

  • Positions

    1 available

What you will do in your working day

A normal day would include:

Speaking to customers on the phone trying to assist them with the issue. An order may have been lost or not arrived yet and we would ask that you work through our company processes to assist and resolve the query.

• Resolve queries made by customers regarding their orders
• Provide administrative support to other office staff
• Process customer orders
• File and retrieve information and documents
• Answering the main line telephone
• Providing cover for other sales staff
• Any other administrative duties as assigned by your line manager

What you could go on to do

  • Once the Apprenticeship is completed a full-time position will await within our business.

How you will be supported

  • Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next

  • New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
    • More about this vacancy and any others you are suitable for
    • Any training you need to complete
    • What the next steps will be

How you could get there

  • If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

The training you will be getting

Full Apprenticeship Training provided, working towards an Intermediate Level Apprenticeship gaining a Level 2 Customer Service Practitioner Qualification.

What to expect at the end of your apprenticeship

Possible progression within the company and progression onto the next level Apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Team working, Willing to learn, Friendly, Polite

Qualifications

GCSE or equivalent English (Grade A*-C/9-4) Essential
GCSE or equivalent Maths (Grade A*-C/9-4) Essential

About the employer

Founded in 2003, UK Business Supplies are the trusted office products supplier of thousands of homes and businesses across the UK. We’ve always prided ourselves on providing an honest, efficient and friendly service to our customers through our website and over the phone. We want to make buying office supplies as stress and hassle free as possible so that you can continue with running your business with minimal downtime.

Employer

U K Business Supplies Ltd

Address

UNIT 9-10

BRICKFIELDS

LIVERPOOL

L36 6HY

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Training

Training provider

THE GROWTH COMPANY LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024