Apprentice Patient Care Advisor COLLINGHAM MEDICAL CENTRE

Are you someone who likes to help people? Collingham Medical Centre have an exciting opportunity for a bright, enthusiastic Apprentice Patient Care Advisor to join their experienced team of Patient Care Advisors. Training will be provided to ensure you can navigate patients to receive the appropriate care.

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Closing date: 30 May 2024

Apprenticeship summary

  • Annual wage

    £12,480.00 to £22,308.00

    Salary range is dependent on age and previous experience

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working hours are from 8.00am to 6.30pm on weekdays. Some days will start later or end earlier.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    17 Jun 2024

  • Date posted

    03 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000248854

  • Positions

    1 available

What you will do in your working day

Duties will include, but will not be limited to:

  • Receiving patients at the surgery and welcome visitors to the Company
  • Prompt response to telephone calls
  • Collecting and passing on messages.  Assessing the urgency of messages
  • Making appointments for healthcare professionals either in person or on the appointment line
  • Advising and assisting patients when making appointments via the Newark & Sherwood Gateway
  • Dealing effectively with queries (personally or by directing them to the appropriate person)
  • Ensuring that the clinicians have all the patient information required for clinics
  • Miscellaneous filing into paper medical records
  • Receiving requests for repeat prescriptions in person, by telephone or via the internet and entering them into the computer.
  • Using e-mail to communicate within the Company team
  • Registering new patients and temporary residents into the Company
  • Scanning patient correspondence, discharge letters, etc onto the patient clinical record
  • Entering patient data onto their clinical record
  • Checking adequate supply of controlled stationery and specimen bottles, etc.
  • Periodic checks of files for incorrect filing
  • Checking in & receiving payment from patients for non-NHS services
  • Administrative tasks, as required

The training you will be getting

  • The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Practitioner Level 2
  • A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. This is a prominently work-based programme with College attendance required once a month
  • All learning will take place at the candidate's place of employment/College and within their contracted working hours

Course outline:

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

What to expect at the end of your apprenticeship

  • As a practice, we have administration leads that started as apprentices. We aim to retain them wherever possible and fully recognise the value of a stable workforce

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Administrative skills, Team working, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths & English (Grade A*/9 – C/4) Essential

Things to consider

Please keep in mind that there may be times when we are not able to leave on time. If the doctor is running late, we will wait so that we can all leave together. There is free parking available on-site, and excellent public transportation options are available. The train station is within walking distance.

About the employer

GP Practice in Collingham.

Employer

COLLINGHAM MEDICAL CENTRE

Address

COLLINGHAM MEDICAL CENTRE

HIGH STREET

COLLINGHAM

NG23 7LB

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Training

Training provider

LINCOLN COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Margaret Davis

apprenticeships@lincolncollege.ac.uk

01522876284

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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