Customer Service Apprentice ELECTRICAL WHOLESALE SHEFFIELD LIMI
Working as a Customer Service Advisor on our busy electrical trade counter, you will be supporting customers with orders both face to face, over the phone, via email and online. Managing Cash & card payments, online orders, returns and delivering a professional and efficient service to our customers.
Closing date: 31 May 2024
Apprenticeship summary
-
Annual wage
£13,312.00
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
-
Working week
Monday - Friday: 8.00am - 5.00pm Occasional Saturdays: 8.30am - 12.00pm. Once fully trained (with day off during the week). 8 hours per day. 40 hours per week (30 min lunch and x2 15 min breaks)
Total hours per week: 40.0
-
Expected duration
12 Months
-
Possible start date
01 Jun 2024
-
Date posted
03 May 2024
-
Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000248843
-
Positions
1 available
What you will do in your working day
- Providing excellent customer service to our existing and new customers
- Managing orders both face to face, over the telephone, by email and online
- Taking cash and card payments
- Working as a busy team on our busy trade counter
- Dealing with refunds
The training you will be getting
Customer Service Practitioner Level 2 Apprenticeship Standard
You will also work towards achieving English and maths Functional Skills.
Full on the job training will be provided.
6 hours of paid off the job training (delivered onsite at Electrical Wholesalers Sheffield Ltd and over TEAMs) will be provided by the employer which included job shadowing, attending online training sessions, 1:1 support meeting, assignments, revision, mock assessments and any other training that will benefit you and your role.
What to expect at the end of your apprenticeship
Excellent opportunity of employment on successful completion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4+) Desired
Things to consider
About the employer
Employer
ELECTRICAL WHOLESALE SHEFFIELD LIMI
Address
UNIT 4
DON VALLEY TRADING ESTATE
ST CHARLES STREET
S9 3WU
Training
Training provider
INDEPENDENT TRAINING SERVICES LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Leah Hayes
07815438172
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.