Customer Service Apprentice ELECTRICAL WHOLESALE SHEFFIELD LIMI

Working as a Customer Service Advisor on our busy electrical trade counter, you will be supporting customers with orders both face to face, over the phone, email and online. Managing Cash & card payments, online orders, returns and delivering a professional and efficient service to our customers.

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Mon - Fri. 8.00am - 5.00pm Occasional Saturdays 8.30am - 12.00pm. once fully trained (with day off during the week). 8 hours per day. 40 hours per week 30 min lunch and x2 15 min breaks

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    01 Jun 2024

  • Date posted

    03 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000248842

  • Positions

    1 available

What you will do in your working day

  • Providing excellent customer service to our exisiting and new customers
  • Managing orders both face to face, over the telephone, email and online
  • Taking cash and card payments
  • Working as a busy team on our busy trade counter
  • Dealing with refunds

The training you will be getting

  • Customer Service Practitioner Level 2
  • You will also work towards acheiving English and maths Functional Skills
  • Full on the job training will be provided
  • 6 hours of paid off the job training (delivered onsite at Electrical Wholesalers Sheffield Ltd and over TEAMs) will be provided by the employer which included job shadowing, attending online training sessions, 1:1 support meeting, assignments, revision, mock assessments and any other training that will benefit you and your role

What to expect at the end of your apprenticeship

Excellent opportunity of employment on successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Team working, Initiative, Patience, Physical fitness

Qualifications

GCSE or equivalent English (Grade 4+) Desired
GCSE or equivalent Maths (Grade 4+) Desired

Things to consider

Lifting and carrying electrical goods.

About the employer

Electrical Wholesaler

Employer

ELECTRICAL WHOLESALE SHEFFIELD LIMI

Address

Unit 11, Holbrook Enterprise Park

Enterprise Way, Holbrook Industrial Estate, Holbrook

Sheffield

S20 3GL

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Training

Training provider

INDEPENDENT TRAINING SERVICES LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Leah Hayes

leah.hayes@ind-training.co.uk

07815438172

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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