Customer Service Apprentice WALSAVE CREDIT UNION LIMITED
Customer Service Apprentice required to be responsible for front line counter service in carrying out the business with members; implementing the accounts system including updating the cash controls and inputting onto a computerised system. Also providing various administrative support to the credit union systems.
Closing date: 13 Jun 2024
Apprenticeship summary
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Annual wage
£15,600.00
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Working week
8.30am - 4.00pm, Monday- Friday. Will be required to work every other Saturday, 9.00am-1.00pm. You will have half a day off the following week.
Total hours per week: 40
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Expected duration
18 Months
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Possible start date
08 Aug 2024
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Date posted
03 May 2024
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000248807
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Positions
1 available
What you will do in your working day
Main purpose of the job role:
- Assist with up-keeping of day to day processing of members financial transactions and records
- Produce and distribute statements, membership cards and other forms and documents to members as requested
- Assist with the marketing and promotion of Walsave Credit Union and its services to their target audience
- Assist in the upkeep of accurate and reliable manual/electronic filing systems
Major duties and responsibilities:
- Handle account enquiries and provide information for lending enquiries
- Produce and distribute statements, membership cards and other forms of documents to members as requested
- To ensure that office records are kept up to date and requests are passed promptly to the appropriate representatives, volunteers, team, staff or management committee member
- To assist with the marketing and promotion of Walsave Credit Union and its services to their target audience
- To assist with the development of new products and services together with any strategies to encourage and support the growth of membership and the provision of services and products to members and potential members
- To provide counter services to members and visitors with the provision of a range of financial services
- To assist in the upkeep of a accurate and reliable manual/electronic filling system
The training you will be getting
This is an 18-month Level 3 Customer Service Apprenticeship. You will be required to attend Elite Centre for Manufacturing Skills, University of Wolverhampton, Springfield Campus, Grimstone Street, Wolverhampton, WV10 0JP, 2 days per week over a 5-week period as part of the apprenticeship delivery.
You will also have monthly assessor visits to see you at the company.
Level 3 Customer Service qualifcation upon successful completion of the apprenticeship.
What to expect at the end of your apprenticeship
- Upon successful completion of the apprenticeship there will be potential to have a full time position within the company.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4/C) Essential
Things to consider
About the employer
Employer
WALSAVE CREDIT UNION LIMITED
Address
181 High Street
Bloxwich
Walsall
WS3 3LH
Training
Training provider
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Alex Jones
Apprenticeship standard
Customer service specialist
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.