Customer Service Apprentice Administrator THE ACTIVITY DEN (BRADFORD) CIC

We have a new opportunity for a Customer Services Business Apprentice to join the organisation, this is an excellent chance for a new entrant to join a busy team and receive some excellent training that will prepare you for your future career in Customer Service Administration.

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Closing date: 19 May 2024

Apprenticeship summary

  • Annual wage

    £9,984.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday, Tuesday, Thursday: 8:30am - 4pm. Wednesday: 8:30am – 11:30am . (6 hours own study on a Wednesday afternoon and a Friday - Half an hour of unpaid lunch each day). Additional Hours are available on a weekend adhoc if wanted.

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    20 May 2024

  • Date posted

    01 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000248454

  • Positions

    1 available

What you will do in your working day

Bradford College apprenticeships are delighted to be recruiting on behalf of The Activity Den for a Customer Service Apprentice within their Health, fitness and Wellbeing Hub team in Shipley with a focus on adding value, the role of business administrator contributes to the efficiency of our organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills

Responsibilities:

  • Managing emails and phone calls
  • Ordering materials and equipment
  • Logging jobs, uploading documents, and updating our systems
  • Responding to questions, and booking in contractors
  • Raising purchase orders
  • Writing reports
  • Booking in our contractors
  • Completing administrative tasks within deadlines
  • General administrative duties to ensure the smooth running of a busy office environment

The training you will be getting as an apprentice, you will receive mentoring in the workplace and training from Bradford College to help develop your skills and achieve your Level 2.

If this is the role for you please apply today!

The training you will be getting

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

What to expect at the end of your apprenticeship

  • On completion of your Level 2 Apprenticeship we would look to progressing you on to your Level 3 Business Admin Apprenticeship and you'll be a full time Customer Service Assistant

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Team working, Initiative, Patience, Ability to multi-task, Rapid rapport building, Reliable and committed, Can-do attitude

Qualifications

GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential

Things to consider

All applications are being managed by Bradford College Apprenticeships Do not contact this employer directly This vacancy may close sooner than the closes date so please don’t delay apply now

About the employer

We launched in September 2024 and are passionate about helping all ages of the community look after their physical and mental health as during our research we have found that post COVID and in current cost of living crisis this is an area that needs groups to facilitate this. We are already meeting over 500 families per week through various community groups and private hires. OUR AIM To provide the community of Shipley and surrounding areas with a space to come and attend classes, sessions and workshops centred around ones Health, Fitness and Wellbeing. Ensuring the classes and sessions are accessible, offering Pay What You Can so financial constraints aren't a barrier for people attending. Being inclusive and offering something for everyone. We want The Activity Den to be a safe space for everyone, offering something for all, to ensure our community have access to creative arts and ways of expressing themselves to help their physical and emotional wellbeing. Our Story as a HEALTH, FITNESS & WELLBEING HUB Back in March 2021 Kim and Heather viewed the southern suite in Wellcroft House with a view to move their existing dance classes that they each individually taught to a more central permanent location in Shipley. When they came to view the space, a realisation hit them that the space would be wasted to be used just for their classes and needed to be used for the community. Over the next 30 months, as time ticked along agreeing the lease and contracts, they worked behind the scenes planning and preparing sessions and classes that could be brought to the hub for the community. September 1st, 2023! over two years from first viewing and having both had babies in that time the keys were handed over and The Activity Den was officially open!

Employer

THE ACTIVITY DEN (BRADFORD) CIC

Address

WELLCROFT HOUSE

(SOUTHERN SUITE)

WELLCROFT

BD18 3QH

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Training

Training provider

BRADFORD COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Donna Hudson

d.hudson@bradfordcollege.ac.uk

01274 088811

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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