Customer Service Apprentice Northumberland County Council

The successful candidate will provide an efficient and effective front-line service (telephone or face to face) for the residents, businesses and visitors of Northumberland & also act as an advocate for the customers to ensure they receive the information, advice and access they need to all appropriate council and partner services.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 May 2024

Apprenticeship summary

  • Annual wage

    £12,313.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday: 9am to 5pm, shifts, may work evenings and weekends.

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    16 Sep 2024

  • Date posted

    03 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000246821

  • Positions

    1 available

What you will do in your working day

  • To provide an effective and efficient service to internal and external customers
  • Understand who customers are and the difference between internal and external customers
  • Obtain customer feedback and evaluate
  • To help external face to face visitors and answer enquiries in accordance with service standards.
  • Receive telephone calls from internal and external customers, take messages and answer enquiries in accordance with service standards

The training you will be getting

  • Business Administration Level 3 Apprenticeship Standard
  • Locomotivation - Hybrid 
  • Day Release

What to expect at the end of your apprenticeship

Upon completion of your Apprenticeship, the vision is that you move into a permanent role within the department or wider Council.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade (Grade 4/C)) Essential
GCSE or equivalent Maths (Grade (Grade 4/C)) Essential

About the employer

Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate. For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working

Employer

Northumberland County Council

Address

Blyth Library

Bridge Street

Blyth

NE24 1DJ

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Training

Training provider

LOCOMOTIVATION LTD.

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 May 2024