Event Operations Executive Apprentice Funktion Events

The Event Operations Executive is responsible for customer’s and supplier’s events. You must provide polite and timely service, maintaining accuracy and promptness in all interactions. You will coordinate bookings, settle payments, create itineraries, handle invoices, collect feedback, and address any issues.

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Closing date: 17 May 2024

Apprenticeship summary

  • Annual wage

    £12,896.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    This role will work 5 days a week, 8 hours per day, 38.75 hours per week between Monday to Saturday. These days will consist of 8 hours between 8:30am - 7.00pm, However initial training will be set as 8:30am - 5.00pm.

    Total hours per week: 38.75

  • Expected duration

    18 Months

  • Possible start date

    03 Jun 2024

  • Date posted

    18 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000245599

  • Positions

    1 available

What you will do in your working day

  • The candidate must be very confident communicating over the phone and emails. 
  • Dealing with all customers in a polite and timely manner. 
  • At all times be personable, accurate and prompt in all communication with our customers & suppliers. 
  • Having exceptional customer service skills where nothing is too much trouble and follow this through in an organised and methodical manner to ensure work is complete without error and to deadlines. 
  • On new customer’s bookings you will check off and secure in writing with all the suppliers. These can include hotels, a daytime event and an evening event. 
  • You will communicate over the phone and via email with your customers to ensure any last minute details are confirmed such as group size, restaurant & club choices nearer to their party date and then settle their balance. 
  • You will populate their party/event itineraries via our internal system. 
  • You will request and co-originate invoices from your suppliers. 
  • You will gain customer feedback, send feedback to our marketing team and deal with any customer and supplier issues if we receive them.   
  • You will be working in our internal system. Therefore, data entry, accuracy, attention to detail & confident use of IT systems is a high priority. 
  • Responding to all customer emails promptly.  
  • Give our customers exceptional service throughout their time with us, so we continue to be best in class. 
  • Ensuring a smooth and stress-free party weekend so customers don’t have to worry about a thing. 
  • Overview of our product range, so you are aware of what your customers are booking.
  • Attend quarterly office events to experience our supplier’s products 1st hand so you fully understand what is being sold. These are all expenses paid. 
  • As our business is seasonal, some months are busier than others.  Your line manager will therefore introduce other projects for you to work on in line with your skillset at times.

The training you will be getting

In-house training plus the candidate will follow a Level 3 Apprenticeship programme and study towards a Business Administrator qualification. This training will be structured and delivered by Cheshire College – South & West, delivery method to be confirmed.

If the candidate does not hold GCSE English and maths grades A*-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject.

What to expect at the end of your apprenticeship

  • A future permanent role within the company may be available but not guaranteed.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Professional

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

Funktion Events is a tour operator/events management company, ABTA approved, organising stag do’s, hen weekends, group travel, team building and virtual events across the UK and Europe. They are synonymous with exceptional customer service and choice of activities. Our leading brand is www.funktionevents.co.uk which sends thousands of people on high-quality, fun activities and packages each year. The business currently employs a highly skilled cohesive team which are looking to pass their knowledge onto new talented individuals to assist the business’s growth. Everyone in the business has come through as an apprentice. Continually focused on offering high-quality training, the Managing Director has won the Small Business Apprenticeship Ambassador of the Year Award with Cheshire College. We have been established for 15 years and are currently in an exciting growth period. As such are looking for 1 x operations executive with main duties of this role undertaking all admin duties, liaising with customers & suppliers, and updating existing clients bookings through a structured training programme. The lucky candidates will also get to experience some of the popular events we organise for our customers.

Employer

Funktion Events

Address

FUNKTION EVENTS

10 ST JOHN STREET

CHESTER

CH1 1DA

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Training

Training provider

CHESHIRE COLLEGE SOUTH AND WEST

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Sophie Cain

sophie.cain@ccsw.ac.uk

07867143886

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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