Business Administration Apprenticeship PDS Ltd - (Panic Deliveries Ltd)

The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing helpful information about products and services. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to remain calm under pressure.

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Closing date: today

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    20 May 2024

  • Date posted

    11 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000243533

  • Positions

    2 available

What you will do in your working day

The ideal candidate should have excellent communication skills, a positive attitude, and the ability to remain calm under pressure. This is an excellent opportunity for someone who is looking to develop their customer service skills in a fast-paced environment.

The position is based from our main hub in Oldbury, West Midlands You will go through a comprehensive training period. You must be reliable, trustworthy and hardworking with a flexible attitude and a strong work ethic. As you will be talking to our customers on a daily basis you will need to be polite, helpful and courteous and always give them great customer service.

Responsibilities:

  • Respond to customer inquiries in a timely manner
  • Provide accurate information about products and services
  • Resolve customer complaints and issues in a professional manner
  • Maintain customer records and update account information as needed
  • Follow up with customers to ensure satisfaction
  • Provide feedback to management on customer service trends and issues

The training you will be getting

Business Administrator Level 3

All learners will have a dedicated trainer/assessor who will plan learning and assessments with you. The assessment methods used will include the following:

  • Observation and assessment in the workplace
  • Exams
  • Course work
  • Portfolio of evidence
  • Witness Testimony

You will receive regular workplace assessments which will assess competency and you will be required to sit a number of exams during the programme in addition to creating a portfolio of learning. 20% of the training will be delivered off the job and this can include:

Simulation, online learning or training from employers, shadowing, mentoring, industry visits, attendance at competitions and support in writing assignments.

What to expect at the end of your apprenticeship

Upon successful completion of the apprenticeship, the apprentice will be offered a full-time position with the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Initiative

Qualifications

GCSE or equivalent English Literature/Language (Grade 4) Essential
GCSE or equivalent Mathematics (Grade 4) Essential

About the employer

PDS Direct are the leaders in Nationwide Fragile Distribution, we are looking for a Customer Service Representative to join our team. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing helpful information about products and services. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to remain calm under pressure. This is an excellent opportunity for someone who is looking to develop their customer service skills in a fast-paced environment.

Employer

PDS Ltd - (Panic Deliveries Ltd)

Address

LOGISTICS HOUSE

PORTWAY ROAD

OLDBURY

B69 2BP

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Training

Training provider

SANDWELL COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

apprentice@sandwell.ac.uk

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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