Apprentice Customer Support Advisor REVIEWS.IO LTD
Are you ready to jump-start your career with a dynamic and innovative company? Velocity Academy has an exciting new opportunity for a Level 3 Software Development Technician with REVIEWS.io, a rapidly growing tech company based in Leicester City Centre.
Closing date: 14 Jun 2024
Apprenticeship summary
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Annual wage
£13,000.00
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Working week
Monday to Friday, 9am to 5pm
Total hours per week: 35
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Expected duration
15 Months
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Possible start date
17 Jun 2024
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Date posted
03 Apr 2024
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000241800
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Positions
1 available
What you will do in your working day
When AppHub’s customers have questions they will contact you in Customer Support. As Junior Customer Support Advisor you will help people quickly and as expertly as possible. This requires a logical brain and the ability to think on your feet using your thorough knowledge of the products.
What you’ll do:
● Responding to inquiries via live chat and calls
● Owning your customer’s enquiry from initial live chat to diagnosing the customer’s problem and updating the customer throughout.
● Escalate complex issues to senior members and developers by logging support tickets.
● Creating accurate instant set-ups via live chat, sharing product tours and help articles.
● Enhancing our support centre by creating Help Articles and adding new documentations to the internal support bots and quick replies.
What you’ll need:
● Customer service experience preferred
● Interest in tech beneficial
● GCSE’s in English and Maths
● Good communication skills
● Confident with typing skills
The training you will be getting
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 Software Development Technician qualification, with training in how to:
· Write simple code for discrete software components following an appropriate logical approach to agreed standards
· Apply appropriate secure development principles to specific software components
· Develop user interfaces as appropriate to the type of component being developed
· Apply industry standard approaches for configuration management
· Functionally test that the deliverables for that component have been met or not
For a full list of programme modules visit: velocity-academy.co.uk
What to expect at the end of your apprenticeship
The role offers long term security and the opportunity to progress into a permanent position.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
REVIEWS.IO LTD
Address
29-35 Foresters Building
St Nicholas Place
Leicester
LE1 4LD
Training
Training provider
VELOCITY 1ST LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Tom Crossland
thomas.crossland@velocity-academy.co.uk
07887340679
Apprenticeship standard
Software development technician
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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