Apprentice Medical Administrator Elms Medical Centre

What you will do in your working day

• Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols 
• Maintaining and monitoring the practice appointments system: 
   - Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record
• -Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients  
   - Monitor effectiveness of the system and report and problems or variations to a manager 
   - Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional 
   - Receive and make telephone calls as required. 
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery 
• Processing and distributing incoming (and outgoing) mail 
  Taking messages and passing on information 
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures 
  Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers  
• Clearing and re-stock consulting rooms as required and replenishing stationery and practice leaflets in administration area
• Keeping the reception area, noticeboards and leaflet dispensers up-to-date and tidy 
• Action repeat prescription requests per practice policy and when giving out prescriptions ensure the practice policy is followed of checking the patient’s name and address. 
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. 
• Patient notes and correspondence: 
   - Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to 
   - Ensure that the staff areas are kept clean and tidy; 
  - When last to leave at the end of the day, ensure that the building is closed down as per end of day check list. 
• -Explain practice policy for registrations to new patients and those seeking temporary cover and ensure patients are registered promptly and accurately and information passed to the Office Manager. 
• Undertake any other additional duties appropriate to the post as requested by the Partners, the Practice/Operations/Office Manager 
• To have a thorough knowledge of all Practice Procedures & Policies and work in accordance of 
   - Fax and photocopy as required 
   - Be involved with the patient recall system 
   - Summarise records as per the practice protocols 
• Have a thorough understanding and be able to put into practice all the skills required: 
   
   - Out of Hours 
   - Post 
   - Medisec Letters 
   - Scanning 
   - Data Coding 
   - Summarising 
   - Results 
   - Scripts 
   - Practice Notes and Workflow 
   - Choose & Book 
   - Patchs online consultation 
   - Email – NHS & EMIS Web 

The training you will be getting

The candidate will follow a Level 2 Apprenticeship programme and study towards a full Standard in Customer Service.

This training will be structured and delivered by Cheshire College – South & West.

If the candidate does not hold GCSE grades A*-D (9-3) or equivalent in English and/or maths, they will be required to complete Functional Skill in the relevant subject 

What to expect at the end of your apprenticeship

Providing all areas in apprenticeship are achieved, a position would be offered on completion to the right candidate.