Customer Service Apprenticeship

WITTON STREET SURGERY

NORTHWICH (CW9 5QU)

Closes in 12 days (Monday 8 June 2026 at 11:59pm)

Posted on 27 May 2026

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Summary

Great chance to join a thriving surgery in Northwich as an apprentice medical receptionist. We have a team of friendly doctors, nurses and other professionals. Duties include retrieving patient records and handling patient enquiries.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday-Friday, 9am-5pm.

37 hours 30 minutes a week

Start date

Monday 22 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. 

Duties shall include:

  • Retrieving patient records
  • Handle patient enquiries
  • Deal with prescription requests
  • Entering patient details/information

Where you'll work

162 WITTON STREET
NORTHWICH
CW9 5QU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TOTAL PEOPLE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Administrative skills
  • Team working
  • Non judgemental
  • Patience

About this employer

We are are a reputable Medical Surgery, based in Northwich. This is a great chance to join the team in a thriving surgery as an apprentice medical receptionist.

After this apprenticeship

Potential progression within the company once completed the apprenticeship.

Ask a question

The contact for this apprenticeship is:

TOTAL PEOPLE LIMITED

Jane Smith

JaneS@totalpeople.co.uk

01616748158

The reference code for this apprenticeship is VAC2000032991.

Apply now

Closes in 12 days (Monday 8 June 2026 at 11:59pm)